1 reviews | Active since Jun 2019
Worst service l've ever experienced 💩💩
I am very disappointed with their lack of ability to communicate clearly with me. I ordered a sim data contract from Mondo on 02/03/2022.They deducted their admin fee on 14/03.They sent an SMS reminding me to present my original ID (No other documents specified) apon delivery, then the Corrier it driver said he will need a proof of address (in addition to the ID) which l didn't have with me so I asked him to call me again the following day(18/03)...He did, came to my house only to ask for the copy of my ID😡😡😡 and l did not have that with me either!!! Why can't just say what papers are needed apon delivery? On one damn SMS??? I canceling the order due to their incompetence. Very very revaulting 🤮🤮customer care, l regret ever contacting them.
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO201152
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO201152
Regards,
The Mondo Team
Trust you are well.
Please note that your order has been returned and your application has been canceled.
The above query will now be closed.
For further inquiries, please contact our Customer Care Team.
Regards,
The Mondo Team
Trust you are well.
Please note that your order has been returned and your application has been canceled.
The above query will now be closed.
For further inquiries, please contact our Customer Care Team.
Regards,
The Mondo Team