AM
Arnold M
1 reviews | Active since May 2013
17 Sept 2021, 08:03
Worst service in the world
Mondo does not respond to emails or calls, all automated and fancy but zero customer care services, iv been trying to get hold of them all week.
Helpful (0)
Replies (43)0
Replies (43)
Mondo's replyOfficial
17 Sept 2021, 08:20Hi Arnold,
Trust you are well.
Thank you for taking the time to write to us about your MTN collection request.
We do apologize for the level of service which you have received thus far.
Our team is currently investigating your query and you will be contacted by one of our Customer Care consultants.
Case Number: RCO137366
Regards,
The Mondo Team
Trust you are well.
Thank you for taking the time to write to us about your MTN collection request.
We do apologize for the level of service which you have received thus far.
Our team is currently investigating your query and you will be contacted by one of our Customer Care consultants.
Case Number: RCO137366
Regards,
The Mondo Team
Mondo's reply17 Sept 2021, 08:20
Official
Hi Arnold,
Trust you are well.
Thank you for taking the time to write to us about your MTN collection request.
We do apologize for the level of service which you have received thus far.
Our team is currently investigating your query and you will be contacted by one of our Customer Care consultants.
Case Number: RCO137366
Regards,
The Mondo Team
Trust you are well.
Thank you for taking the time to write to us about your MTN collection request.
We do apologize for the level of service which you have received thus far.
Our team is currently investigating your query and you will be contacted by one of our Customer Care consultants.
Case Number: RCO137366
Regards,
The Mondo Team
AM
Arnold M's updateReviewer Update
20 Sept 2021, 12:45Still waiting for feedback
AM
Arnold M's update20 Sept 2021, 12:45
Reviewer Update
Still waiting for feedback
Mondo's replyOfficial
20 Sept 2021, 12:47Good day,
Please note that you will receive a call within today.
Regards,
The Mondo Team
Please note that you will receive a call within today.
Regards,
The Mondo Team
Mondo's reply20 Sept 2021, 12:47
Official
Good day,
Please note that you will receive a call within today.
Regards,
The Mondo Team
Please note that you will receive a call within today.
Regards,
The Mondo Team
AM
Arnold M's updateReviewer Update
20 Sept 2021, 16:19Still no feedback
AM
Arnold M's update20 Sept 2021, 16:19
Reviewer Update
Still no feedback
Mondo's replyOfficial
20 Sept 2021, 16:47Hi Arnold,
Trust you are well.
As discussed with Nicole, please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
Trust you are well.
As discussed with Nicole, please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
Mondo's reply20 Sept 2021, 16:47
Official
Hi Arnold,
Trust you are well.
As discussed with Nicole, please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
Trust you are well.
As discussed with Nicole, please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
AM
Arnold M's updateReviewer Update
21 Sept 2021, 14:33Good day may i have feedback on the escalation?
AM
Arnold M's update21 Sept 2021, 14:33
Reviewer Update
Good day may i have feedback on the escalation?
Mondo's replyOfficial
21 Sept 2021, 15:02Good day,
Please note that we are awaiting feedback from MTN.
We do apologize for the delay.
Regards,
The Mondo Team
Please note that we are awaiting feedback from MTN.
We do apologize for the delay.
Regards,
The Mondo Team
Mondo's reply21 Sept 2021, 15:02
Official
Good day,
Please note that we are awaiting feedback from MTN.
We do apologize for the delay.
Regards,
The Mondo Team
Please note that we are awaiting feedback from MTN.
We do apologize for the delay.
Regards,
The Mondo Team
AM
Arnold M's updateReviewer Update
21 Sept 2021, 15:35What feedback are you waiting for? As per Nicole you are supposed to have sent the courier to collect from the mtn store 14th avenue, i even gave her the contact person, but here we are again....
AM
Arnold M's update21 Sept 2021, 15:35
Reviewer Update
What feedback are you waiting for? As per Nicole you are supposed to have sent the courier to collect from the mtn store 14th avenue, i even gave her the contact person, but here we are again....
Mondo's replyOfficial
21 Sept 2021, 16:44Good day,
Please note that when an order is returned to the store, we send out a request to MTN to confirm the collection.
Therefore, we are awaiting feedback from MTN.
Regards,
The Mondo Team
Please note that when an order is returned to the store, we send out a request to MTN to confirm the collection.
Therefore, we are awaiting feedback from MTN.
Regards,
The Mondo Team
Mondo's reply21 Sept 2021, 16:44
Official
Good day,
Please note that when an order is returned to the store, we send out a request to MTN to confirm the collection.
Therefore, we are awaiting feedback from MTN.
Regards,
The Mondo Team
Please note that when an order is returned to the store, we send out a request to MTN to confirm the collection.
Therefore, we are awaiting feedback from MTN.
Regards,
The Mondo Team
AM
Arnold M's updateReviewer Update
21 Sept 2021, 17:07Customer Service C: +***8 ***
Send the request to that email address and cc me.... ***, i need this sorted now. I already dropped it off by that agent last week amd she has been waiting on you to collect
Send the request to that email address and cc me.... ***, i need this sorted now. I already dropped it off by that agent last week amd she has been waiting on you to collect
AM
Arnold M's update21 Sept 2021, 17:07
Reviewer Update
Customer Service C: +***8 ***
Send the request to that email address and cc me.... ***, i need this sorted now. I already dropped it off by that agent last week amd she has been waiting on you to collect
Send the request to that email address and cc me.... ***, i need this sorted now. I already dropped it off by that agent last week amd she has been waiting on you to collect
Mondo's replyOfficial
22 Sept 2021, 11:13Good day,
Please note that you will receive a call within today.
Regards,
The Mondo Team
Please note that you will receive a call within today.
Regards,
The Mondo Team
Mondo's reply22 Sept 2021, 11:13
Official
Good day,
Please note that you will receive a call within today.
Regards,
The Mondo Team
Please note that you will receive a call within today.
Regards,
The Mondo Team
AM
Arnold M's updateReviewer Update
23 Sept 2021, 09:13Good day,
I am still waiting for feedback, noone called me yesterday?
I am still waiting for feedback, noone called me yesterday?
AM
Arnold M's update23 Sept 2021, 09:13
Reviewer Update
Good day,
I am still waiting for feedback, noone called me yesterday?
I am still waiting for feedback, noone called me yesterday?
Mondo's replyOfficial
23 Sept 2021, 09:27Good day,
We do apologize for the delay.
A call will be made by 10 today.
Regards,
The Mondo Team
We do apologize for the delay.
A call will be made by 10 today.
Regards,
The Mondo Team
Mondo's reply23 Sept 2021, 09:27
Official
Good day,
We do apologize for the delay.
A call will be made by 10 today.
Regards,
The Mondo Team
We do apologize for the delay.
A call will be made by 10 today.
Regards,
The Mondo Team
AM
Arnold M's updateReviewer Update
27 Sept 2021, 08:22Good day,
As we enter into the 3rd week of thiw issue, may i have some feedback.
Regards
As we enter into the 3rd week of thiw issue, may i have some feedback.
Regards
AM
Arnold M's update27 Sept 2021, 08:22
Reviewer Update
Good day,
As we enter into the 3rd week of thiw issue, may i have some feedback.
Regards
As we enter into the 3rd week of thiw issue, may i have some feedback.
Regards
Mondo's replyOfficial
27 Sept 2021, 09:01Good day,
Please note that a request for a RMA (return) number was sent to the MTN warehouse team.
We have received the RMA number this morning and cancellation has been submitted.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
Please note that a request for a RMA (return) number was sent to the MTN warehouse team.
We have received the RMA number this morning and cancellation has been submitted.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
Mondo's reply27 Sept 2021, 09:01
Official
Good day,
Please note that a request for a RMA (return) number was sent to the MTN warehouse team.
We have received the RMA number this morning and cancellation has been submitted.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
Please note that a request for a RMA (return) number was sent to the MTN warehouse team.
We have received the RMA number this morning and cancellation has been submitted.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
AM
Arnold M's updateReviewer Update
04 Oct 2021, 09:16Good Day,
May we have some positive feedback, we have now entered a new month and still dont have a conclusion? How long does it take to cancel?
May we have some positive feedback, we have now entered a new month and still dont have a conclusion? How long does it take to cancel?
AM
Arnold M's update04 Oct 2021, 09:16
Reviewer Update
Good Day,
May we have some positive feedback, we have now entered a new month and still dont have a conclusion? How long does it take to cancel?
May we have some positive feedback, we have now entered a new month and still dont have a conclusion? How long does it take to cancel?
Mondo's replyOfficial
04 Oct 2021, 09:19Hi Arnold,
Please note that your MTN cancellation is in progress.
Once we receive feedback, you will be updated.
Regards,
The Mondo Team
Please note that your MTN cancellation is in progress.
Once we receive feedback, you will be updated.
Regards,
The Mondo Team
Mondo's reply04 Oct 2021, 09:19
Official
Hi Arnold,
Please note that your MTN cancellation is in progress.
Once we receive feedback, you will be updated.
Regards,
The Mondo Team
Please note that your MTN cancellation is in progress.
Once we receive feedback, you will be updated.
Regards,
The Mondo Team
AM
Arnold M's updateReviewer Update
06 Oct 2021, 07:18Good day, please advise what is the hold up, has a follow up been made? You have already done a second debit order on my account and still cant give me feedback, do i reverse the debit order or what? I need this cancelled ASAP and not be given generic answers, why is it taking so long to wash my hands from you?
AM
Arnold M's update06 Oct 2021, 07:18
Reviewer Update
Good day, please advise what is the hold up, has a follow up been made? You have already done a second debit order on my account and still cant give me feedback, do i reverse the debit order or what? I need this cancelled ASAP and not be given generic answers, why is it taking so long to wash my hands from you?
Mondo's replyOfficial
06 Oct 2021, 08:20Good day,
Trust you are well.
Please note that a follow up on cancellation has been escalated to the MTN cancellations team.
We do apologize for the delay.
Regards,
The Mondo Team
Trust you are well.
Please note that a follow up on cancellation has been escalated to the MTN cancellations team.
We do apologize for the delay.
Regards,
The Mondo Team
Mondo's reply06 Oct 2021, 08:20
Official
Good day,
Trust you are well.
Please note that a follow up on cancellation has been escalated to the MTN cancellations team.
We do apologize for the delay.
Regards,
The Mondo Team
Trust you are well.
Please note that a follow up on cancellation has been escalated to the MTN cancellations team.
We do apologize for the delay.
Regards,
The Mondo Team
AM
Arnold M's updateReviewer Update
07 Oct 2021, 10:32Good day...
Can we have feedback? Surely by now we should have some sort of feedback instead of escalation after escalation with no results?
Can we have feedback? Surely by now we should have some sort of feedback instead of escalation after escalation with no results?
AM
Arnold M's update07 Oct 2021, 10:32
Reviewer Update
Good day...
Can we have feedback? Surely by now we should have some sort of feedback instead of escalation after escalation with no results?
Can we have feedback? Surely by now we should have some sort of feedback instead of escalation after escalation with no results?
Mondo's replyOfficial
07 Oct 2021, 10:48Good day,
Please note that we are still awaiting feedback from MTN.
Regards,
The Mondo Team
Please note that we are still awaiting feedback from MTN.
Regards,
The Mondo Team
Mondo's reply07 Oct 2021, 10:48
Official
Good day,
Please note that we are still awaiting feedback from MTN.
Regards,
The Mondo Team
Please note that we are still awaiting feedback from MTN.
Regards,
The Mondo Team
AM
Arnold M's updateReviewer Update
11 Oct 2021, 08:52Hi Mondo, we are now in week 3 of this issue and still no positive feedback, what seems to be the issue now, you have been escalating and escalating but nothing is happening
AM
Arnold M's update11 Oct 2021, 08:52
Reviewer Update
Hi Mondo, we are now in week 3 of this issue and still no positive feedback, what seems to be the issue now, you have been escalating and escalating but nothing is happening
Mondo's replyOfficial
11 Oct 2021, 09:12Good day,
We do apologize for the delay and inconvenience caused.
We will update you, once we receive feedback.
Regards,
The Mondo Team
We do apologize for the delay and inconvenience caused.
We will update you, once we receive feedback.
Regards,
The Mondo Team
Mondo's reply11 Oct 2021, 09:12
Official
Good day,
We do apologize for the delay and inconvenience caused.
We will update you, once we receive feedback.
Regards,
The Mondo Team
We do apologize for the delay and inconvenience caused.
We will update you, once we receive feedback.
Regards,
The Mondo Team
AM
Arnold M's updateReviewer Update
11 Oct 2021, 11:02May i ask who you are waiting to give feedback to you?
AM
Arnold M's update11 Oct 2021, 11:02
Reviewer Update
May i ask who you are waiting to give feedback to you?
Mondo's replyOfficial
11 Oct 2021, 11:07Good day,
Kindly note we are awaiting feedback from MTN.
Regards,
The Mondo Team
Kindly note we are awaiting feedback from MTN.
Regards,
The Mondo Team
Mondo's reply11 Oct 2021, 11:07
Official
Good day,
Kindly note we are awaiting feedback from MTN.
Regards,
The Mondo Team
Kindly note we are awaiting feedback from MTN.
Regards,
The Mondo Team
AM
Arnold M's updateReviewer Update
14 Oct 2021, 12:23Good day Mondo....
Can you update us on what is happening? Still no positive feedback from you in the past 3 weeks now...
Can you update us on what is happening? Still no positive feedback from you in the past 3 weeks now...
AM
Arnold M's update14 Oct 2021, 12:23
Reviewer Update
Good day Mondo....
Can you update us on what is happening? Still no positive feedback from you in the past 3 weeks now...
Can you update us on what is happening? Still no positive feedback from you in the past 3 weeks now...
Mondo's replyOfficial
15 Oct 2021, 16:34Good day,
Please note that we did not receive feedback for your MTN cancellation yet.
Feedback will be provided by Monday next week.
Regards,
The Mondo Team
Please note that we did not receive feedback for your MTN cancellation yet.
Feedback will be provided by Monday next week.
Regards,
The Mondo Team
Mondo's reply15 Oct 2021, 16:34
Official
Good day,
Please note that we did not receive feedback for your MTN cancellation yet.
Feedback will be provided by Monday next week.
Regards,
The Mondo Team
Please note that we did not receive feedback for your MTN cancellation yet.
Feedback will be provided by Monday next week.
Regards,
The Mondo Team
AM
Arnold M's updateReviewer Update
18 Oct 2021, 10:02Good day Mondo,
4th week now of this, and today is Monday, what is the story now?
4th week now of this, and today is Monday, what is the story now?
AM
Arnold M's update18 Oct 2021, 10:02
Reviewer Update
Good day Mondo,
4th week now of this, and today is Monday, what is the story now?
4th week now of this, and today is Monday, what is the story now?
Mondo's replyOfficial
18 Oct 2021, 16:58Hi Arnold,
Please note that your MTN line is reflecting as active on the MTN system and we are awaiting feedback from MTN.
We do apologize for the delay.
Regards,
The Mondo Team
Please note that your MTN line is reflecting as active on the MTN system and we are awaiting feedback from MTN.
We do apologize for the delay.
Regards,
The Mondo Team
Mondo's reply18 Oct 2021, 16:58
Official
Hi Arnold,
Please note that your MTN line is reflecting as active on the MTN system and we are awaiting feedback from MTN.
We do apologize for the delay.
Regards,
The Mondo Team
Please note that your MTN line is reflecting as active on the MTN system and we are awaiting feedback from MTN.
We do apologize for the delay.
Regards,
The Mondo Team
AM
Arnold M's updateReviewer Update
18 Oct 2021, 17:12I ddnt ask for feedback on the simcard or line, i need the contract cancelled.. We have been discussing CANCELLATION, not activity of package. I dont have the device anymore its with you so why are you able to check the line but not cancel? ***
AM
Arnold M's update18 Oct 2021, 17:12
Reviewer Update
I ddnt ask for feedback on the simcard or line, i need the contract cancelled.. We have been discussing CANCELLATION, not activity of package. I dont have the device anymore its with you so why are you able to check the line but not cancel? ***
Mondo's replyOfficial
18 Oct 2021, 18:24Hi Arnold,
Please note that your MTN cancellation is in progress.
Once we receive feedback, you will be updated.
Regards,
The Mondo Team
Please note that your MTN cancellation is in progress.
Once we receive feedback, you will be updated.
Regards,
The Mondo Team
Mondo's reply18 Oct 2021, 18:24
Official
Hi Arnold,
Please note that your MTN cancellation is in progress.
Once we receive feedback, you will be updated.
Regards,
The Mondo Team
Please note that your MTN cancellation is in progress.
Once we receive feedback, you will be updated.
Regards,
The Mondo Team
AM
Arnold M's updateReviewer Update
25 Oct 2021, 16:545 weeks later the contract is still not cancelled, you have escalated and escalated until you couldn't, now all you can say is you are waiting for mtn... It took you 5min to sign me up...
AM
Arnold M's update25 Oct 2021, 16:54
Reviewer Update
5 weeks later the contract is still not cancelled, you have escalated and escalated until you couldn't, now all you can say is you are waiting for mtn... It took you 5min to sign me up...
Mondo's replyOfficial
25 Oct 2021, 20:56 Hi Arnold,
We sincerely apologize for the inconvenience.
We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Regards,
The Mondo Team
We sincerely apologize for the inconvenience.
We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Regards,
The Mondo Team
Mondo's reply25 Oct 2021, 20:56
Official
Hi Arnold,
We sincerely apologize for the inconvenience.
We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Regards,
The Mondo Team
We sincerely apologize for the inconvenience.
We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Regards,
The Mondo Team
AM
Arnold M's updateReviewer Update
26 Oct 2021, 11:20After so many weeks of promises and escalations from your side, i hope this phone call will be to tell me that you will refund me my money and cut ties... Im tired of speaking to your people who will tell me lies... I only want this encounter to end and i focus on other important things....
AM
Arnold M's update26 Oct 2021, 11:20
Reviewer Update
After so many weeks of promises and escalations from your side, i hope this phone call will be to tell me that you will refund me my money and cut ties... Im tired of speaking to your people who will tell me lies... I only want this encounter to end and i focus on other important things....
Mondo's replyOfficial
26 Oct 2021, 11:26 Hi Arnold,
Please note that your MTN cancellation is in progress.
Once we receive feedback, you will be updated.
We sincerely apologize for the inconvenience.
Regards,
The Mondo Team
Please note that your MTN cancellation is in progress.
Once we receive feedback, you will be updated.
We sincerely apologize for the inconvenience.
Regards,
The Mondo Team
Mondo's reply26 Oct 2021, 11:26
Official
Hi Arnold,
Please note that your MTN cancellation is in progress.
Once we receive feedback, you will be updated.
We sincerely apologize for the inconvenience.
Regards,
The Mondo Team
Please note that your MTN cancellation is in progress.
Once we receive feedback, you will be updated.
We sincerely apologize for the inconvenience.
Regards,
The Mondo Team
AM
Arnold M's updateReviewer Update
28 Oct 2021, 09:42When will you just cancel the contract, its been 7weeks of the same generic msgs from you... I need to apply for another contract but this thing is now blocking my application, why do you do this to people?
AM
Arnold M's update28 Oct 2021, 09:42
Reviewer Update
When will you just cancel the contract, its been 7weeks of the same generic msgs from you... I need to apply for another contract but this thing is now blocking my application, why do you do this to people?
Mondo's replyOfficial
28 Oct 2021, 16:46Good day,
Please note that once we receive feedback that cancellation has been done, we will update you.
Regards,
The Mondo Team
Please note that once we receive feedback that cancellation has been done, we will update you.
Regards,
The Mondo Team
Mondo's reply28 Oct 2021, 16:46
Official
Good day,
Please note that once we receive feedback that cancellation has been done, we will update you.
Regards,
The Mondo Team
Please note that once we receive feedback that cancellation has been done, we will update you.
Regards,
The Mondo Team
AM
Arnold M's updateReviewer Update
09 Nov 2021, 07:33Since September you have been escalating and waiting for feedback....
AM
Arnold M's update09 Nov 2021, 07:33
Reviewer Update
Since September you have been escalating and waiting for feedback....
Mondo's replyOfficial
09 Nov 2021, 16:46Hi Arnold,
Trust you are well.
Please note that your MTN cancellation has been done.
Your query has been resolved and will be closed.
We do apologize for the delay.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN cancellation has been done.
Your query has been resolved and will be closed.
We do apologize for the delay.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Mondo's reply09 Nov 2021, 16:46
Official
Hi Arnold,
Trust you are well.
Please note that your MTN cancellation has been done.
Your query has been resolved and will be closed.
We do apologize for the delay.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN cancellation has been done.
Your query has been resolved and will be closed.
We do apologize for the delay.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
AM
Arnold M's updateReviewer Update
11 Nov 2021, 11:25Thank you for cancelling the contract, now may i have my refund...
AM
Arnold M's update11 Nov 2021, 11:25
Reviewer Update
Thank you for cancelling the contract, now may i have my refund...
Mondo's replyOfficial
17 Nov 2021, 16:09Hi Arnold,
Trust you are well.
Please note that a credit request has been sent to MTN.
Regards,
The Mondo Team
Trust you are well.
Please note that a credit request has been sent to MTN.
Regards,
The Mondo Team
Mondo's reply17 Nov 2021, 16:09
Official
Hi Arnold,
Trust you are well.
Please note that a credit request has been sent to MTN.
Regards,
The Mondo Team
Trust you are well.
Please note that a credit request has been sent to MTN.
Regards,
The Mondo Team
AM
Arnold M's updateReviewer Update
25 Jan 2022, 08:23Since last year i have been waiting for my refund, i did not use the laptop and you still charged from August and now you are still quiet about it...
AM
Arnold M's update25 Jan 2022, 08:23
Reviewer Update
Since last year i have been waiting for my refund, i did not use the laptop and you still charged from August and now you are still quiet about it...
Mondo's replyOfficial
25 Jan 2022, 09:10Hi Arnold.
Trust you are well.
We apologize for delay and inconvenience.
Please note an urgent follow up has been sent and we will update you shortly.
Regards,
The Mondo Team
Trust you are well.
We apologize for delay and inconvenience.
Please note an urgent follow up has been sent and we will update you shortly.
Regards,
The Mondo Team
Mondo's reply25 Jan 2022, 09:10
Official
Hi Arnold.
Trust you are well.
We apologize for delay and inconvenience.
Please note an urgent follow up has been sent and we will update you shortly.
Regards,
The Mondo Team
Trust you are well.
We apologize for delay and inconvenience.
Please note an urgent follow up has been sent and we will update you shortly.
Regards,
The Mondo Team