TL
Tsholofelo L

1 reviews | Active since Aug 2016

17 Aug 2016, 17:13

Worst service in my consumer life

<p>I took out a telkom contract with mondo in June I received the device and the sim card few days lateron a friday. I was told activation will be 48hrs keep in mind mondo doesn't work on weekends so it would be a Monday. On Monday i tried to use my device only to find its not working. I called mondo they reffered me to telkom who explained the was no coverage in my area and tried to divert it did not work. Ive been sending emails to mondo from June till now and phoning they send an automated email statin someone will get back to me which never happens. Two months later I'm paying for a service that is not being rendered to me. I want to cancel mondo refers me to telkom and telkom refer me to mondo. </p>

0
Replies (3)
Mondo
Mondo's reply18 Aug 2016, 09:15
Official

Good day Tsholofelo,

Thank you for raising your query with Mondo Customer Care.

Kindly note that we are busy investigating your query and will revert with feedback ASAP.

Please do not hesitate to contact us, should you have any further queries.

Kind Regards
Mondo Customer Care

**********

TL
Tsholofelo L's update31 Aug 2016, 20:51
Reviewer Update

Mondo please free me from this contract I just want you out of my life because I really do regret taking out a contract with you guys because you don't care about your customer's. Cancel the thing even if it means settling it I'm frustrated

Mondo
Mondo's reply11 Jan 2023, 14:18
Official