Worst service from Mondo refund team

Last year in November, I received a call from one of the Mondo sales person selling me an MTN contract. Upon enquiring about the cancellation policy, I agreed to take up the contract because the salesperson explained that I would need to pay a cancellation fee of +/- R200 and return the router should I want to cancel anytime and that my first payment of R399 will be in January 2023. Upon not being satisfied with the service in December, I requested to cancel from MTN, and to my surprise, I was told I'd need to pay a cancellation fee of R3600. Mind you, it was less than a month in possession of the router, which was not working, and MTN was breaching the agreement and wanting to debit my account in December and not January 2023, as we had agreed with the Mondo agent. MTN transferred my call to Mondo, to which Mondo promised to investigate and promised to get back to me within 48 hours. The 48 hours lapsed, and they did not get back to me. I called in early January, and they said the dispute I had lodged was concluded in my favor to which they said they'd take full responsibility. I won't have to pay for the cancellation fee as they would handle it, and all the monies debited by MTN will be reimbursed/refunded.

They have sorted out the cancelation fees with MTN, but they still do not want to refund me the debit that MTN took from me in January. It is now June, and I have been seeking my refund as promised, but they keep sending me from pillar to post. They kept saying refunds take up to 14 days to reflect on my side, and it is now 3 months later, still with no refund. I'm tired of all the following-up, calling, and these broken promises of refund.

My advice to you, stay away from Mondo and reject all the calls from their sales team if you value your peace of mind. They would send you from pillar to post when they have to refund you.