Worst service from Mondo

I had the worst service from Mondo. I am absolutely disappointed, with their service. I app**** for an MTN Black Friday deal, on the 26th November. A consultant called me, and did my application telephonically. She informed that credit vetting was done, and that the delivery team would contact me. I was to hand over my documentation(copies of ID, payslip etc) to the delivery team. I waited and received no response, so I followed up with a call on Thursday. Firstly, I was not informed that this was a different company, who was not MTN. I had to go on a wild goose chase calling MTN, and eventually got a number to call Mondo directly. When I spoke to the consultant on 4 December, she advised that my application was "pending" due to outstanding documentation. She said she would escalate this to the credit vetting department, and that I should email my documentation ***. I immediately emailed and followed up with another consultant on 4 December. She confirmed that my documentation was received but complained that it was not in one file, and she had to download it and put it into one file. This was not requested from me. She said she will escalate it to MTN's credit vetting department. Today,7 December, I followed up again with Mondo, and the consultant could not find my application. After a long wait on hold, she eventually found it on "another system", saying the status was the same, Pending documentation. I had confirmed that the documentation was submitted on Friday, and the consultant confirmed that it was received on her side. Her response was "She actually gave you the wrong email address" it should have been emailed to ***. Its now been 12 days since my application, and the Black Friday deals are ending in 2 days time. I have basically missed out on this deal, as it is no longer being offered in the stores. All thanks to *********** staff at Mondo. If anyone is looking to go through Mondo, I would advise you to rather go directly with the network.