AZ
Armandt Z
1 reviews | Active since Jan 2018
30 Mar 2022, 12:04
Worst service from Monda ever
Gave such a good review a few days ago but looks like the only time you get service is if you agree to give a review. Upgraded on the 17th and was told 10 working days i will have my device. But i need to pay over R2000 for early upgrade as my upgrade is only on the 1st of April. Friday is the first i have wasted more than R200 on airtime to phone them no one in that place can give me an straight answer very bad service hope no one has to deal with this
Helpful (0)
Replies (3)0
Replies (3)
Mondo's replyOfficial
30 Mar 2022, 12:22Good day Armandt,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO200612
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO200612
Regards,
The Mondo Team
Mondo's reply30 Mar 2022, 12:22
Official
Good day Armandt,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO200612
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO200612
Regards,
The Mondo Team
AZ
Armandt Z's updateReviewer Update
30 Mar 2022, 12:27Been asking everyday so far for an call back and nothing
AZ
Armandt Z's update30 Mar 2022, 12:27
Reviewer Update
Been asking everyday so far for an call back and nothing
Mondo's replyOfficial
29 Apr 2022, 09:51Hi Armandt,
Trust you are well.
Please note that your recent MTN application which was done by Mondo has been declined.
Kindly note that you may reapply for a deal after 90 days.
We do apologize for the inconvenience caused.
The above query will now be closed.
Should you require further assistance, please contact our Customer Service team.
Regards,
The Mondo Team
Trust you are well.
Please note that your recent MTN application which was done by Mondo has been declined.
Kindly note that you may reapply for a deal after 90 days.
We do apologize for the inconvenience caused.
The above query will now be closed.
Should you require further assistance, please contact our Customer Service team.
Regards,
The Mondo Team
Mondo's reply29 Apr 2022, 09:51
Official
Hi Armandt,
Trust you are well.
Please note that your recent MTN application which was done by Mondo has been declined.
Kindly note that you may reapply for a deal after 90 days.
We do apologize for the inconvenience caused.
The above query will now be closed.
Should you require further assistance, please contact our Customer Service team.
Regards,
The Mondo Team
Trust you are well.
Please note that your recent MTN application which was done by Mondo has been declined.
Kindly note that you may reapply for a deal after 90 days.
We do apologize for the inconvenience caused.
The above query will now be closed.
Should you require further assistance, please contact our Customer Service team.
Regards,
The Mondo Team