WORST SERVICE FROM MODO : RE MTN DEAL

I was contacted by a telecom consultant who said he had a very good deal for me from MTN. I then requested him to contact me later. He then contacted me about a 5G offer to the home which MTN had. He said to me it was: UNCAPPED 60MB LINE SPEED 12 MONTH ON CONTRACT R269 PER MONTH. I then said i was interested as I would then replace the current month to month I had with MTN which is R429 per month on a month to month basis for my daughter.

The consultant then sent me an email clearly stating it is a 12 month deal and that I needed to supply copies of my bank details etc. I then forwarded the required documents and a few days later the device was delivered. I then contacted my daughter to come and fetch it and install the router at her address and set up the sim card.

I then had to contact MTN to Rica the sim and this is when the consultant at MTN informed me that the sim is only for: 10 MB PER SECOND LINE SPEED CAPPED AT 100 GIG AND 24 MONTH CONTRACT.

I then contacted MONDO telephonically to lodge a complaint as I feel that the Consultant *****ulently misrepresented the deal to me. I spoke to ANDILE who gave me a *** and said someone would contact me within 5 days. This was on Friday 2024-10-11 at about 15:55.

On Sunday 2024-10-13 at about 16:00 I received an sms with case no. RC *** stating I would receive feedback within two days. This message is from the Rewardsco. I presume it is from the REWARDS COMPANY an affiliate of MONDO.

Today 2024-10-17 at 09:40 I once again contacted MONDO on cell number *** and was told by the consultant that ANDILE would get back to me with regard to my complaint.

I have till now received no feedback and it is clear to me that the consult who contacted me *****ulently made a misrepresentation regarding the deal from MTN. I request that the deal be cancelled and if necessary I am prepared to open a case of ***** to be investigated by the police. Feedback from MONDO is still awaited. It is this type of service that has no resulted in that I will never again take out any deals were telemarketers are involved