Worst service.

I enquired on MTN’s website about a contract and got a call back. The agent assisted me and said I was provisionally approved, pending my documents. I sent my documents exactly 21days ago and still no sms confirming approval or decline. A process that was supposedly meant to take 3-5days. I enquired on Facebook today and whoever was replying told me they have no record of my application. After providing screenshots and emails of confirmation of my application the story then changed to ‘low stock’. I still don’t know if I’m approved or declined. Also, should the issue of stock not be discussed while being asked what phone you want? Honestly this is the worst service. The annoying part is that I thought I was dealing with MTN because I made an enquiry on their site. But this Mondo company is a mess. I don’t what processes you have in place but please change them. They are clearly not working. This can not be how you treat potential customers.