Worst service experience of my life - Mondo Mobile and Vodacom.

Mid April 2020 before lock down was contacted by a Mondo Mobile Sales Rep. They offered me a deal on contract for a portable router with the promise that i definitely will be able to use it without a power source and I will get the best internet coverage especially during load shedding. However, when I received the router it was not a portable router and needed to be plugged into a power source to be used. I contacted Mondo mobile the very next day to report that the incorrect router was provided to me. The consultant who took my call advised that the deal I was offered was not for portable routers. So first of all the sales rep had no idea what they were selling. They just sugar coated the entire deal to make the sale. I requested the consultant to cancel the deal and log a collection to pick up the router. Since then i have called Mondo 6 times as the collection has still not been made. I am being charged by Vodacom each month for a service that i am not using. Vodacom can only cancel the contract once the router has been collected and logged. Today 17/06/2020 I logged another with Mondo as i am still waiting for collection. All they say is that they have escalated it with RAM. There is nothing else they can do. Regarding the amount that I am getting charged, I must contact Vodacom Billing to see if they can make a plan. If I contact Vodacom, they refer me to Mondo as it was never their sale. Vodacom and Mondo are currently making money off me and I am receiving nothing in return. I will never again accept any deal from any Mondo consultant. They are unreliable and not very help full. Apparently all i can do now, is wait and then keep calling, most probably until the contract expires or I get tired of calling. Well done Mondo. You made a great sale, no cost for you as I am not using the product and I am paying monthly for it.