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farhana M

1 reviews | Active since Mar 2017

30 Mar 2017, 08:34

worst service ever next to telkom!

<p>I Ordered the Feb big deal through telkom . all my details were taken and I received an SMS to say that my application was approved then after 2 weeks I called to enquire why delivery was not yet made since they promised delivery the ae week of my order.I was told that they the status of y order showed that delivery would be made by the next week . after s week mondo mobile called saying that telkom referred me to them and that I should reorder with them since it was now march but they would still give me the Feb big deal. i spoke to justice from mondo reference tkmb ********** 9. Its now tge end of march and still no delivery .what a waste of valuable time with an *********** company mondo. telkom as well are useless since they do nothing to assist you but lie to customers that their supervisors are in meetings. Justice from Mondoadvised me to call telkom on 081 180 and query with the ref. he gave me. telkom refuses to assist with the ref. no. that was given to me. Why lie t cstomers and waste their time. a bunch of *********** idiots both mondo ad telkom!</p>

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Replies (2)
Mondo
Mondo's reply30 Mar 2017, 08:54
Official

Good day Farhana,

Thank you for raising your query with Mondo Customer Care.

Kindly note that we are busy investigating your query and will revert with feedback ASAP.

Please do not hesitate to contact us, should you have any further queries.

Kind Regards
Mondo Customer Care

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Mondo
Mondo's reply05 Jul 2017, 13:04
Official

Hello Farhana, Thank you for allowing us to investigate your query. As per your discussion with Kimona, your query has been resolved. We would like to apologize for any inconvenience caused. Please do not hesitate to contact us should you have any further queries. Kind Regards Mondo Customer Care ***