LD
Lerato D
1 reviews | Active since Jan 2022
11 Jan 2022, 15:52
WORST SERVICE EVER!!!!! Mondo
We were offered an MTN10gig Sim deal with a wireless router in December. To date we've only recieved a non registered SIM and no router. We were told any MTN would be able to assist with queries, we've been to 3 stores, none could help because apparently they are franchises. Mondo Customer care wasn't helpful, said their systems are off line and yet I'm getting an SMS to say they will be deducting money from my account
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Mondo's replyOfficial
11 Jan 2022, 16:01Good day Lerato,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO168593
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO168593
Regards,
The Mondo Team
Mondo's reply11 Jan 2022, 16:01
Official
Good day Lerato,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO168593
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO168593
Regards,
The Mondo Team