JS
Johan S
1 reviews | Active since Feb 2023
24 Feb 2023, 06:40
Worst service ever i.e Mondo
I ordered a Samsung S21 phone from them in December and a couple of days later i received a Huiwai S61. I returned the phone and now i have been put on a grey list at MTN for not paying the Huiwai phone. MTN is billing me for 2 months now to pay for a phone that i sent back in January already. I dont recomend anyone buying from Mondo rather buy direct from the service provider
Helpful (0)
Replies (4)0
Replies (4)
Mondo's replyOfficial
24 Feb 2023, 08:23Good day Johan,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO348613
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO348613
Regards,
The Mondo Team
Mondo's reply24 Feb 2023, 08:23
Official
Good day Johan,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO348613
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO348613
Regards,
The Mondo Team
JS
Johan S's updateReviewer Update
28 Feb 2023, 15:13And still till this day i have not had my problem resolved by Mondo
JS
Johan S's update28 Feb 2023, 15:13
Reviewer Update
And still till this day i have not had my problem resolved by Mondo
JS
Johan S's updateReviewer Update
06 Mar 2023, 15:31Today is the 6th of March and still no feedback me i must just continue paying MTN for a phone that was sent back in January 2023
JS
Johan S's update06 Mar 2023, 15:31
Reviewer Update
Today is the 6th of March and still no feedback me i must just continue paying MTN for a phone that was sent back in January 2023
Mondo's replyOfficial
28 Mar 2023, 11:25Good Day Johan,
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
As per the MTN system, credit was passed to your MTN account.
Cancellation Reference Number: SR# ***
Credit Reference Number: SR# ***
Adjustment Number: MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
As per the MTN system, credit was passed to your MTN account.
Cancellation Reference Number: SR# ***
Credit Reference Number: SR# ***
Adjustment Number: MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Mondo's reply28 Mar 2023, 11:25
Official
Good Day Johan,
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
As per the MTN system, credit was passed to your MTN account.
Cancellation Reference Number: SR# ***
Credit Reference Number: SR# ***
Adjustment Number: MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
As per the MTN system, credit was passed to your MTN account.
Cancellation Reference Number: SR# ***
Credit Reference Number: SR# ***
Adjustment Number: MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team