Worst service ever - I would not recommend them

Worst service ever. An agent I spoke to offered me a deal worth R399 but failed to mention anything about pro rata. He actually said I’ll start paying a month later and get the first month free (apparently that was a Black Friday deal). However, I was charged a pro rata fee AND I was charged the amount that was meant to go off on the supposed following month. I cancelled my subscription and returned the router within the 10 days cooling off period, and sent an IRMS number. They acknowledged the receipt of the router and had already started processing my cancellation and I was promised it would take 14 days. Lo and behold, two months later I’m still receiving emails for debit orders. When I called them again my cancellation was apparently left unattended since the last time it was processed and is still in progress. I would not recommend them especially with such an arduous cancellation process, plus the lies and the run arounds they give you to prolong the time so they can keep debiting you.