1 reviews | Active since Feb 2017
Worst service ever from Mondo
What a huge disappointment !!!!! I received a call from Mondo selling a Telkom contract for R99. Data usage was explained n I was advised of I GB bundle i’ll Received. Received my device on the 19/02/2018 which I could not use coz the sim was not registered. On the 20/02/2018 I phoned the call centre n my SIM was actived . That’s when I had a look at the device and realized that it was a older make . Come we in 2018!!!!!! I den contacted the call centre on the 21/02/2108 to cancel the contract n I was advised to go to a telkom store . Went to a telkom store n I explained my bundle I was supposed to receive n I was advised of a 500MB which was not explained to me. GOSH!!!! Spent over an hour in the Telkom store n was advised from the Mondo call centre that I could not cancel my contract in the store and that I HAVE TO COURIER!!!!! The device back to them. Which cost me R185.00!!!! This was not communicated to me the day I agreed to take this contact. The agent who assisted me at Mondo call centre was not very friendly not helpful she could not provide me with a reference number. I only had the Device for three days and when I want to cancel it I was told that they able to make a note on the system and they will only cancel it once they received the device , WHAT BULL !!!!!!! I then had to rush to the nearest post net like a mad person and was told that the package will only reached there after 4 days due to the weekend. This means I will be billed for a device i actually cancelled within 7 days!!!! Why should I pay more for a device I did not benefit for. So far I’ve spend over R285.00 for a device which only had 500MB don’t even want to mention the petrol money I spent with driving up n down. This service is totally unacceptable!!!!!!! It’s a true disgrace how customers are treated as you only concerned about making a sales. SIES!!!!!!!!!
Good Day Delmonique
Thank you for raising your query with us. As per our conversation this will be resolved once we your device is collected.
We apologise for any inconvenience caused.
Mondo Management Team
Good Day Delmonique
Thank you for raising your query with us. As per our conversation this will be resolved once we your device is collected.
We apologise for any inconvenience caused.
Mondo Management Team
Good Afternoon Delmonique
Thank you for raising your query with us. As per conversation your query was actioned.
For further assistance do not hesitate to contact us.
Kind regards
Mondo Team
Good Afternoon Delmonique
Thank you for raising your query with us. As per conversation your query was actioned.
For further assistance do not hesitate to contact us.
Kind regards
Mondo Team
Good Day Delmonique
Thank you for raising your query with us.
As per our telephonic conversation,I have escalated your query to the service provider. Once I receive feedback, I will revert to you.
Regards,
Mondo Team
Good Day Delmonique
Thank you for raising your query with us.
As per our telephonic conversation,I have escalated your query to the service provider. Once I receive feedback, I will revert to you.
Regards,
Mondo Team
Good Day Delmonique
As per our conversation your query has been resolved.
For further assistance do not hesitate to contact us.
Kind regards
Mondo Team
Good Day Delmonique
As per our conversation your query has been resolved.
For further assistance do not hesitate to contact us.
Kind regards
Mondo Team
Good Morning Delmonique,
Thank you for raising your query with us.
I have escalated your query and feedback will be provided shortly.
Regards,
Mondo Team
Good Morning Delmonique,
Thank you for raising your query with us.
I have escalated your query and feedback will be provided shortly.
Regards,
Mondo Team
