dM
delmonique M

1 reviews | Active since Feb 2017

23 Feb 2018, 09:29

Worst service ever from Mondo

What a huge disappointment !!!!! I received a call from Mondo selling a Telkom contract for R99. Data usage was explained n I was advised of I GB bundle i’ll Received. Received my device on the 19/02/2018 which I could not use coz the sim was not registered. On the 20/02/2018 I phoned the call centre n my SIM was actived . That’s when I had a look at the device and realized that it was a older make . Come we in 2018!!!!!! I den contacted the call centre on the 21/02/2108 to cancel the contract n I was advised to go to a telkom store . Went to a telkom store n I explained my bundle I was supposed to receive n I was advised of a 500MB which was not explained to me. GOSH!!!! Spent over an hour in the Telkom store n was advised from the Mondo call centre that I could not cancel my contract in the store and that I HAVE TO COURIER!!!!! The device back to them. Which cost me R185.00!!!! This was not communicated to me the day I agreed to take this contact. The agent who assisted me at Mondo call centre was not very friendly not helpful she could not provide me with a reference number. I only had the Device for three days and when I want to cancel it I was told that they able to make a note on the system and they will only cancel it once they received the device , WHAT BULL !!!!!!! I then had to rush to the nearest post net like a mad person and was told that the package will only reached there after 4 days due to the weekend. This means I will be billed for a device i actually cancelled within 7 days!!!! Why should I pay more for a device I did not benefit for. So far I’ve spend over R285.00 for a device which only had 500MB don’t even want to mention the petrol money I spent with driving up n down. This service is totally unacceptable!!!!!!! It’s a true disgrace how customers are treated as you only concerned about making a sales. SIES!!!!!!!!!

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Replies (9)
Mondo
Mondo's reply23 Feb 2018, 13:25
Official

Good Day Delmonique

Thank you for raising your query with us. As per our conversation this will be resolved once we your device is collected.

We apologise for any inconvenience caused.

Mondo Management Team

dM
delmonique M's update19 Mar 2018, 08:48
Reviewer Update
Three weeks and my contract is still not canceled after numerous calls and after I had to pay money to get the device couriered still my contacts is not cancelled. After speaking to three different consultants at Mondo I was advised that it will take 5-10 working days it’s been over three weeks and I was told today that it will take longer. I’m so frustrated and annoyed with the service i’ve received this far from Telkom. The only mistake I made was thinking that Telkom is the best but guess what!!!! They are the worst service provider come on guys why are you not customer focus . I will definitely not encourage my friends or family to change networks
Mondo
Mondo's reply19 Mar 2018, 14:25
Official

Good Afternoon Delmonique

Thank you for raising your query with us. As per conversation your query was actioned.

For further assistance do not hesitate to contact us.

Kind regards

Mondo Team

dM
delmonique M's update31 Mar 2018, 17:13
Reviewer Update
So you guys have the nerve to debit me after I cancelled my contract within the 7 days . After numerous calls to the call centre I was told that my contract was cancelled and I won’t be debited . So today I was debit again and this is the last straw i’ve been nothing but patient with you guys . This is not how you treat your customers by feeding them with the incorrect information just to get rid of them. This is absolutely ridiculous. I was okay with paying the administration fee of R99 and the R185 I had to pay to courier the phone myself. Now u go and debited my account without my consent with R168.17 this is absolutely ridiculous now I want a full refund and a apology from you guys immediately. This is unacceptable service.
dM
delmonique M's update05 Apr 2018, 11:39
Reviewer Update
Still no reply from Telkom after my account was debited. Like I said before I would like a full refund of R452.17. They were quick to debit me and made false promises. I would like to receive a written apology for this pathetic service.
Mondo
Mondo's reply05 Apr 2018, 12:04
Official

Good Day Delmonique

Thank you for raising your query with us.

As per our telephonic conversation,I have escalated your query to the service provider. Once I receive feedback, I will revert to you.

Regards,

Mondo Team

Mondo
Mondo's reply05 Apr 2018, 13:55
Official

Good Day Delmonique

As per our conversation your query has been resolved.

For further assistance do not hesitate to contact us.

Kind regards

Mondo Team

dM
delmonique M's update30 Apr 2018, 21:49
Reviewer Update
25 days ago i was promised by Serusha Perumal that i would be refunded at the end of this month however i was debited again this time with R473.22 FOR WHAT !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I'm highly irritated at this point. This far Telkom debited me for R925.39 for a device that's not in my possession this is RIDICULOUS !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!. I dont understand why it takes you this long to cancel a DAMN contract. I demand a full refund of R925.39 which i have been debited this far and i want this refund before the end of this week- AT THIS POINT I DONT CARE ABOUT YOUR PROCESSES AS YOU DONT CARE ABOUT MY MATTERS AS YOU JUST DEBITING MY ACCOUNT LIKE YOU OWN IT!!!!!!!!!!. If i dont receive this refund by the end of this week you will be speaking to my lawyer and i do intend going to the media as well just to proof how useless you are.. If this matter is not resolved we will have a very big problem.
Mondo
Mondo's reply02 May 2018, 08:47
Official

Good Morning Delmonique,

Thank you for raising your query with us.

I have escalated your query and feedback will be provided shortly.

Regards,

Mondo Team