pS
patrick S

1 reviews | Active since May 2012

29 Aug 2021, 21:12

Worst service ever ever

I have yet to get a call regarding my complaint. Your excuse of saying you called and no answer is pathetic. Your email response is just as bad. I was told R1500 in vouchers. The link you send allows me purchases at full price less R5 or R10 off an item. That's a coupon. Please explain. I said I want to cancel my subs due to poor service or no service. Bad staff attitudes and no management to speak to or escalate complaints. Both telkom mondo numbers should be terminated immediately due to the lack of service, poorly trained staff, false advertising and the trauma and pain Your staff have put me through in the last month. You have deducted 1280 Rands off my account onto of R540 I already paid and you have the nerve to still send me messages demanding for another R202 or you will blacklist me. CANCEL MY SUBS AND REFUND MY OVERPAID MONEY

0
Replies (7)
Mondo
Mondo's reply30 Aug 2021, 08:46
Official
Hi Patrick,
 
Thank you for taking the time to write to us about your Telkom query.

We sincerely apologize for the level of service you have received.
 
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query. 
 
Your Case Number is: RCO132259
 
Regards,
 
The Mondo Team
pS
patrick S's update30 Aug 2021, 13:51
Reviewer Update
This is an automated generic response. It's the 4th one in two weeks. It's quiet obvious that besides the poor service from your call centre you don't even take the time to read what I have requested. Cancel my contracts
Mondo
Mondo's reply30 Aug 2021, 14:28
Official
Hi Patrick,

Trust you are well.

As per your telephonic discussion with Nicole, please note that we are unable to cancel your Telkom line, as it is out of the 7 day cooling off period.

Should you require a cancellation, you may contact Telkom on 081180 or ***.

Regards,
The Mondo Team
pS
patrick S's update30 Aug 2021, 15:02
Reviewer Update
This goes to show the blatant disregard and stupidity of your business.
Please supply me with the contact information for the ombudsman that covers your industry. The entire mondo team need a refresher on customer service and seriously need to re look at the manner in which you do business. You have been *********, arrogant and thoroughly beligerent
Mondo
Mondo's reply30 Aug 2021, 15:09
Official
Good day,

We do apologize for the inconvenience caused regarding your query.

Kindly note that an investigation has been logged to have the collections call recording assessed.

Once we receive feedback, we will revert accordingly.

Regards,
The Mondo Team
pS
patrick S's update30 Aug 2021, 15:48
Reviewer Update
I spoke to Lorraine and then I got a call from another lady who said she was the manager. She said she will e mail me so that I can correspond with her. Now I get this message . What in God's name is it with mondo. Your aim is purely to inconvenience me to the fullest
Mondo
Mondo's reply30 Aug 2021, 19:19
Official
Hi Patrick ,
 

We sincerely apologize for the level of service you have received.
 
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
 
 
Regards,
 
The Mondo Team