RK
Rochelle K
1 reviews | Active since Jul 2022
08 Nov 2022, 08:32
Worst service ever
Absolute theives and ***** do not trust this company, incorrect device sent and I have been debited even after contract is cancelled , agents rude and hang up on you
Helpful (0)
Replies (3)0
Replies (3)
Mondo's replyOfficial
08 Nov 2022, 08:36Good day Rochelle,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO284282
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO284282
Regards,
The Mondo Team
Mondo's reply08 Nov 2022, 08:36
Official
Good day Rochelle,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO284282
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO284282
Regards,
The Mondo Team
Mondo's replyOfficial
09 Nov 2022, 13:13Hi Rochelle,
Trust you are well.
Please note that we have sent an urgent credit request to MTN.
Once we receive an update, we will advise you.
Regards,
The Mondo Team
Trust you are well.
Please note that we have sent an urgent credit request to MTN.
Once we receive an update, we will advise you.
Regards,
The Mondo Team
Mondo's reply09 Nov 2022, 13:13
Official
Hi Rochelle,
Trust you are well.
Please note that we have sent an urgent credit request to MTN.
Once we receive an update, we will advise you.
Regards,
The Mondo Team
Trust you are well.
Please note that we have sent an urgent credit request to MTN.
Once we receive an update, we will advise you.
Regards,
The Mondo Team
Mondo's replyOfficial
17 Nov 2022, 08:25Good Day Rochelle,
Trust you are well.
Please note that your MTN account has been credited.
Credit Reference Number: SR# ***
Adjustment Number - MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN account has been credited.
Credit Reference Number: SR# ***
Adjustment Number - MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Mondo's reply17 Nov 2022, 08:25
Official
Good Day Rochelle,
Trust you are well.
Please note that your MTN account has been credited.
Credit Reference Number: SR# ***
Adjustment Number - MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN account has been credited.
Credit Reference Number: SR# ***
Adjustment Number - MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team