SA
Suhaa A
1 reviews | Active since Dec 2020
31 Dec 2020, 07:39
WORST SERVICE EVER
Mondo is the worst nobody ever gets back to you. I bought 40gig for R150, the sim was suppose to be delivered to me within a few days. There were issues on the there side and delayed my whole order. One one the managers called me to say i will be getting a voucher worth R1500 which i still have not received. I am suppose to wait 14 days for my voucher but nothing came. I have been waiting since mid November for it. For the past 4 weeks my query has been escalated and i still heard nothing.
They give the worst service and i will not recommend them to anyone.
Helpful (0)
Replies (8)0
Replies (8)
Mondo's replyOfficial
31 Dec 2020, 07:58Hi
We have received your query,
Kindly note that one of our dedicated consultants will be in contact with you.
Regards
The Mondo Team
We have received your query,
Kindly note that one of our dedicated consultants will be in contact with you.
Regards
The Mondo Team
Mondo's reply31 Dec 2020, 07:58
Official
Hi
We have received your query,
Kindly note that one of our dedicated consultants will be in contact with you.
Regards
The Mondo Team
We have received your query,
Kindly note that one of our dedicated consultants will be in contact with you.
Regards
The Mondo Team
Mondo's replyOfficial
04 Jan 2021, 10:28Hi Suhaa,
As discussed with Kim, please note that your query is still in progress.
We will revert with feedback.
Regards
The Mondo Team
As discussed with Kim, please note that your query is still in progress.
We will revert with feedback.
Regards
The Mondo Team
Mondo's reply04 Jan 2021, 10:28
Official
Hi Suhaa,
As discussed with Kim, please note that your query is still in progress.
We will revert with feedback.
Regards
The Mondo Team
As discussed with Kim, please note that your query is still in progress.
We will revert with feedback.
Regards
The Mondo Team
SA
Suhaa A's updateReviewer Update
12 Jan 2021, 22:34Still getting terrible service. The last follow up call I got from Kim was on the 4th January. It's been more than a week and I still heard nothing. How can you follow up but not give feedback to the client. So much for following up.
SA
Suhaa A's update12 Jan 2021, 22:34
Reviewer Update
Still getting terrible service. The last follow up call I got from Kim was on the 4th January. It's been more than a week and I still heard nothing. How can you follow up but not give feedback to the client. So much for following up.
Mondo's replyOfficial
13 Jan 2021, 08:23Hi Suhaa,
Please accept our sincere apologies for the delay in the above being resolved.
Kim has escalated this to management and will have an update for you by close of business.
Regards
The Mondo Team
Please accept our sincere apologies for the delay in the above being resolved.
Kim has escalated this to management and will have an update for you by close of business.
Regards
The Mondo Team
Mondo's reply13 Jan 2021, 08:23
Official
Hi Suhaa,
Please accept our sincere apologies for the delay in the above being resolved.
Kim has escalated this to management and will have an update for you by close of business.
Regards
The Mondo Team
Please accept our sincere apologies for the delay in the above being resolved.
Kim has escalated this to management and will have an update for you by close of business.
Regards
The Mondo Team
Mondo's replyOfficial
13 Jan 2021, 10:36Hi Suhaa,
As discussed with Kim, please note that we have escalated your query to senior management and requested that priority be placed on your request.
We will revert with feedback.
Regards
The Mondo Team
As discussed with Kim, please note that we have escalated your query to senior management and requested that priority be placed on your request.
We will revert with feedback.
Regards
The Mondo Team
Mondo's reply13 Jan 2021, 10:36
Official
Hi Suhaa,
As discussed with Kim, please note that we have escalated your query to senior management and requested that priority be placed on your request.
We will revert with feedback.
Regards
The Mondo Team
As discussed with Kim, please note that we have escalated your query to senior management and requested that priority be placed on your request.
We will revert with feedback.
Regards
The Mondo Team
Mondo's replyOfficial
19 Jan 2021, 11:01Hi Suhaa,
As discussed with Kim, please note that we have escalated your query to senior management and requested that priority be placed on your request.
Senior management is liaising with the person who handles the vouchers.
We will revert with feedback.
Regards
The Mondo Team
As discussed with Kim, please note that we have escalated your query to senior management and requested that priority be placed on your request.
Senior management is liaising with the person who handles the vouchers.
We will revert with feedback.
Regards
The Mondo Team
Mondo's reply19 Jan 2021, 11:01
Official
Hi Suhaa,
As discussed with Kim, please note that we have escalated your query to senior management and requested that priority be placed on your request.
Senior management is liaising with the person who handles the vouchers.
We will revert with feedback.
Regards
The Mondo Team
As discussed with Kim, please note that we have escalated your query to senior management and requested that priority be placed on your request.
Senior management is liaising with the person who handles the vouchers.
We will revert with feedback.
Regards
The Mondo Team
Mondo's replyOfficial
25 Jan 2021, 16:58Hi Suhaa,
As discussed with Kim, please note that we have submitted the request for the voucher to be sent to another number.
We will revert with feedback.
Regards
The Mondo Team
As discussed with Kim, please note that we have submitted the request for the voucher to be sent to another number.
We will revert with feedback.
Regards
The Mondo Team
Mondo's reply25 Jan 2021, 16:58
Official
Hi Suhaa,
As discussed with Kim, please note that we have submitted the request for the voucher to be sent to another number.
We will revert with feedback.
Regards
The Mondo Team
As discussed with Kim, please note that we have submitted the request for the voucher to be sent to another number.
We will revert with feedback.
Regards
The Mondo Team
Mondo's replyOfficial
28 Jan 2021, 15:25Hi Suhaa,
As discussed with Kim, you have confirmed that your contract is activated and your query is resolved.
Should you have any further query please feel free to call or email our team.
Regards
The Mondo Team
As discussed with Kim, you have confirmed that your contract is activated and your query is resolved.
Should you have any further query please feel free to call or email our team.
Regards
The Mondo Team
Mondo's reply28 Jan 2021, 15:25
Official
Hi Suhaa,
As discussed with Kim, you have confirmed that your contract is activated and your query is resolved.
Should you have any further query please feel free to call or email our team.
Regards
The Mondo Team
As discussed with Kim, you have confirmed that your contract is activated and your query is resolved.
Should you have any further query please feel free to call or email our team.
Regards
The Mondo Team