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NJ
Nadine J

1 reviews | Active since Mar 2020

13 Dec 2021, 10:21

Worst service ever and incorrect packaging

I got a call offering me a contract, okay shap all sounded well until the package arrived without a the router and on the wrong network. As soon as the delivery was done and I noticed its incorrect I called them which was on Monday 06/12/2021 then I called them again on Wednesday 15/12/2021 and advised them no one has called me their response keeps being 3 – 5 days till now a week later nothing has been done they haven’t listened to the calls as promised neither have they contacted me about this issue.

I cancelled my data contract as I thought I would be taking out something with a router and data but instead of getting help from them I’m getting empty promises.

This needs to be sorted before I take this matter further I cannot continuously contact them without any answers or any service.

such **** service i am so disappointed

0
Replies (8)
Mondo
Mondo's reply13 Dec 2021, 10:41
Official
Good day Nadine,
 
Thank you for taking the time to write to us about your MTN query.

We sincerely apologize for the level of service you have received.
 
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query. 
 
Your Case Number is: RCO160960
 
Regards,
 
The Mondo Team
NJ
Nadine J's update04 Jan 2022, 09:57
Reviewer Update
Nothing has been done about this and surprise suprise a R99 contract they deduct over R500 I need this **** canceled cause u will not mess my credit profile up over ur staff that messed everything up this need to be handled and felt with asap
Mondo
Mondo's reply04 Jan 2022, 16:06
Official
Hi Nadine,

Trust you are well.

Please note that an investigation has been logged to have the sale call recording assessed.

Once we receive feedback, we will advise you accordingly.

Regards,

The Mondo Team
NJ
Nadine J's update19 Jan 2022, 20:32
Reviewer Update
Till today still no feedback
NJ
Nadine J's update21 Jan 2022, 14:03
Reviewer Update
Which never happened
Mondo
Mondo's reply21 Jan 2022, 14:09
Official
Hi Nadine,

Trust you are well.

We apologize for for the level of service you have received.

We have escalated the query to the relevant department , we will contact you as soon as feedback has been provided.

Regards,

The Mondo Team
NJ
Nadine J's update02 Jun 2022, 11:50
Reviewer Update
Yet again I'm having issues with mtn calling me telling me I owe money for something that was messed up here by you guys not me..... Now I'm owing an account I've never used and this is affecting my credit record I'm not getting answers from you people this is reduculess....

Dear MISS JONATHAN kindly contact MBD on *** regarding your MTN acc. Ref:

Please rectify this mistake I can't deal with this anymore otherwise I am taking further steps
Mondo
Mondo's reply11 Jul 2022, 11:23
Official
Hi Nadine,

Please note that as per the MTN system, you line was cancelled and deactivated.

For further assistance with your bill, you may contact the MTN accounts department on ***.

Regards,

The Mondo Team