mM
moyahabo M

1 reviews | Active since Apr 2015

13 Sept 2021, 16:39

WORST SERVICE EVER

I reported them here on hellopeter for them to attend to my query which i lodged with them long time ago. They sold me a cell phone contract with MTN claiming to be R199 for 20GIG only to find out that its only 10GIG. They sent me 2 sim cards with 10GIG each. I lodged a cancellation with them and their Hellopeter consultant by the name of Kim assisted me and confirmed that I do not owe MTN a cent only to find out that later that they only cancelled and I still need to pay the previous months. They acted friendly and professional but they were not doing what they promised me and they jeopardized my credit record. Now I cant buy on credit because MONDO pathetic sales person.

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Replies (1)
Mondo
Mondo's reply13 Sept 2021, 16:49
Official
Hi Moyahabo,
 
Thank you for taking the time to write to us about your MTN query.

We sincerely apologize for the level of service you have received.
 
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query. 
 
Your Case Number is: RCO136515
 
Regards,
 
The Mondo Team