1 reviews | Active since Jan 2020
Worst service EVER
If I was able to, I would not have given 1 star, this company, Mondo is so disappointing and dishonest.
I requested an upgrade online, never will I ever do that again! Mondo phoned me to finalise and I asked the lady twice to confirm that it is the device I wanted, which she confirmed on their recorded phone calls - they record it for 'quality purposes' - there is zero quality, they probably focus on quantity, that is why they are so dishonest.
I received the contract the next day and it was the wrong device.
I have been phoning the whole day, no one can push the button to correct this and now the wrong phone is on its way to me.
MTN - why do you use this service provider, they are useless and dishonest.
MTN's client care is not any better.
Now I am here to complain because even that is impossible at MTN and Mondo!
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO364177
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO364177
Regards,
The Mondo Team
And after that…. NOTHING!
Mondo retains their useless status…
No contact, no anything.
And after that…. NOTHING!
Mondo retains their useless status…
No contact, no anything.
Trust you are well.
Please note that your recent MTN application has been cancelled, as requested.
Your query will now be closed.
Regards,
The Mondo Team
Trust you are well.
Please note that your recent MTN application has been cancelled, as requested.
Your query will now be closed.
Regards,
The Mondo Team
