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Learitia A

1 reviews | Active since Jul 2021

19 Jul 2021, 12:45

Worst service ever.

I signed up for a 10gb simcard contract for 99rand a month, it's nearly 2 weeks and the simcard has not been activated yet, every day I try calling and it says the offices are closed, but I keep calling between their office hours of 8-5.....the activation fee has already been paid at the end of June, so what the hell is going on, this is becoming very damn frustrating trying to get hold of somebody that can assist me.

0
Replies (5)
Mondo
Mondo's reply19 Jul 2021, 13:11
Official
Hi Learitia,
 
Thank you for taking the time to write to us about your Telkom activation.
 
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query. 
 
Your Case Number is: RCO127665
 
Regards,
 
The Mondo Team
LA
Learitia A's update19 Jul 2021, 15:25
Reviewer Update
By when will your customer care consultant be contacting me? It's nearly the end of this month where I will be debited again for data that I have not been able to use.
Mondo
Mondo's reply19 Jul 2021, 16:10
Official
Good day,

Please note that you will receive a call by tomorrow morning.

Regards,
The Mondo Team
Mondo
Mondo's reply20 Jul 2021, 10:49
Official
Hi Learitia,

Trust you are well.

As discussed with Nicole, please note that a request for an urgent activation has been sent to the Telkom activations team.

Once we receive feedback, we will advise you accordingly.

We do apologize for the delay.

Regards,
The Mondo Team
Mondo
Mondo's reply20 Jul 2021, 12:45
Official
Hi Learitia,

Trust you are well.

As discussed with Nicole, please note that your Telkom activation is complete.

Thank you for allowing us to look into your query.

Your query is now resolved and closed.

Please call or email us if you have any further queries.

Regards,

The Mondo Team