LS
Lizelle S
1 reviews | Active since Jan 2022
27 Jan 2022, 16:03
WORST SERVICE EVER
Worst service possible, they dont even deserve half of a star. I upgraded my MTN contract online on 2 December 2021. When they delivered the device on 9 December 2021, the full package was not there. After contacting them I noticed that they changed the plan (the full upgrade) as well. So I cancelled the contract and they said I must deliver the device to them. I refussed and they then said they will arrange for same to be collected. Well, after lots of calls to follow up, I asked where to deliver the device my self to speed up the process and the staff could not tell me, said I must google. Device was collected on 25 January 2022 and delivered to MTN on 26 January 2022. Needless to say when I followed up today a new story was given to me. This is really the worst service I have ever experienced.
Helpful (0)
Replies (10)0
Replies (10)
Mondo's replyOfficial
27 Jan 2022, 16:16Good day Lizelle,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO176154
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO176154
Regards,
The Mondo Team
Mondo's reply27 Jan 2022, 16:16
Official
Good day Lizelle,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO176154
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO176154
Regards,
The Mondo Team
LS
Lizelle S's updateReviewer Update
27 Jan 2022, 16:23I have been liasing with lots of consultants telephonically and via email and every time different stories and no one gets back to me, I must follow up every single time.
LS
Lizelle S's update27 Jan 2022, 16:23
Reviewer Update
I have been liasing with lots of consultants telephonically and via email and every time different stories and no one gets back to me, I must follow up every single time.
Mondo's replyOfficial
27 Jan 2022, 16:37Hi Lizelle,
We do apologize for the inconvenience regarding the above.
Kindly note that your query has been escalated to the relevant department.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
We do apologize for the inconvenience regarding the above.
Kindly note that your query has been escalated to the relevant department.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
Mondo's reply27 Jan 2022, 16:37
Official
Hi Lizelle,
We do apologize for the inconvenience regarding the above.
Kindly note that your query has been escalated to the relevant department.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
We do apologize for the inconvenience regarding the above.
Kindly note that your query has been escalated to the relevant department.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
LS
Lizelle S's updateReviewer Update
02 Feb 2022, 20:02And still not resolved, yet another story, service still bad.
I had to ask for updates, twice now and again told that it has been escalated.
I had to ask for updates, twice now and again told that it has been escalated.
LS
Lizelle S's update02 Feb 2022, 20:02
Reviewer Update
And still not resolved, yet another story, service still bad.
I had to ask for updates, twice now and again told that it has been escalated.
I had to ask for updates, twice now and again told that it has been escalated.
Mondo's replyOfficial
03 Feb 2022, 10:13Hi Lizelle,
Please note that your query is currently in progress.
Regards,
The Mondo Team
Please note that your query is currently in progress.
Regards,
The Mondo Team
Mondo's reply03 Feb 2022, 10:13
Official
Hi Lizelle,
Please note that your query is currently in progress.
Regards,
The Mondo Team
Please note that your query is currently in progress.
Regards,
The Mondo Team
LS
Lizelle S's updateReviewer Update
03 Feb 2022, 10:46Since 27 January 2022?
Surely it cannot take this long.
Surely it cannot take this long.
LS
Lizelle S's update03 Feb 2022, 10:46
Reviewer Update
Since 27 January 2022?
Surely it cannot take this long.
Surely it cannot take this long.
Mondo's replyOfficial
09 Feb 2022, 10:37Hi Lizelle,
Please note that your MTN cancellation is in progress and the MTN cancellations team is currently working on it.
Once we receive an update, we will advise you.
We do apologize for the delay.
Regards,
The Mondo Team
Please note that your MTN cancellation is in progress and the MTN cancellations team is currently working on it.
Once we receive an update, we will advise you.
We do apologize for the delay.
Regards,
The Mondo Team
Mondo's reply09 Feb 2022, 10:37
Official
Hi Lizelle,
Please note that your MTN cancellation is in progress and the MTN cancellations team is currently working on it.
Once we receive an update, we will advise you.
We do apologize for the delay.
Regards,
The Mondo Team
Please note that your MTN cancellation is in progress and the MTN cancellations team is currently working on it.
Once we receive an update, we will advise you.
We do apologize for the delay.
Regards,
The Mondo Team
LS
Lizelle S's updateReviewer Update
17 Feb 2022, 17:36Mondo gave MTN instructions to cancel my number of 21 years, Mondo again messed up!
LS
Lizelle S's update17 Feb 2022, 17:36
Reviewer Update
Mondo gave MTN instructions to cancel my number of 21 years, Mondo again messed up!
Mondo's replyOfficial
17 Feb 2022, 17:50Hi Lizelle,
Kindly note your number was not cancelled but migrated to pre-paid.
We do apologize for any inconvenience caused.
Regards,
The Mondo Team
Kindly note your number was not cancelled but migrated to pre-paid.
We do apologize for any inconvenience caused.
Regards,
The Mondo Team
Mondo's reply17 Feb 2022, 17:50
Official
Hi Lizelle,
Kindly note your number was not cancelled but migrated to pre-paid.
We do apologize for any inconvenience caused.
Regards,
The Mondo Team
Kindly note your number was not cancelled but migrated to pre-paid.
We do apologize for any inconvenience caused.
Regards,
The Mondo Team
LS
Lizelle S's updateReviewer Update
17 Feb 2022, 19:10Not what the MTN consultant told me, they could not even get my number on their system.
How will you refund me for the device that I never had but had to pay for?
How will you refund me for the device that I never had but had to pay for?
LS
Lizelle S's update17 Feb 2022, 19:10
Reviewer Update
Not what the MTN consultant told me, they could not even get my number on their system.
How will you refund me for the device that I never had but had to pay for?
How will you refund me for the device that I never had but had to pay for?