CK
Celokuhle K
1 reviews | Active since Apr 2021
21 Apr 2021, 16:22
Worst service ever
I would love to file a formal complaint against this telecomunication company for for providing false details on their sales now they are claiming that I'm owing them.i'm prepared to take legal action against them .please do provide possible platforms in dealing with such matters.
Thank you
Helpful (0)
Replies (4)0
Replies (4)
Mondo's replyOfficial
21 Apr 2021, 16:31Hi Celokuhle,
Thank you for reaching out to our team.
We are sorry to have disappointed you with our service and would like to assure you that it is not our intention to dissatisfy our customers.
One of our consultants will be in contact with you to discuss the above query raised.
Case Number: RCO117137
Case Number: RCO117137
Regards,
The Mondo Team
Mondo's reply21 Apr 2021, 16:31
Official
Hi Celokuhle,
Thank you for reaching out to our team.
We are sorry to have disappointed you with our service and would like to assure you that it is not our intention to dissatisfy our customers.
One of our consultants will be in contact with you to discuss the above query raised.
Case Number: RCO117137
Case Number: RCO117137
Regards,
The Mondo Team
Mondo's replyOfficial
23 Apr 2021, 16:33Hi Celokuhle,
As discussed with our consultant, please note that we are working on your cancellation query.
Our team will revert with feedback.
Our team will revert with feedback.
Regards,
The Mondo Team
Mondo's reply23 Apr 2021, 16:33
Official
Hi Celokuhle,
As discussed with our consultant, please note that we are working on your cancellation query.
Our team will revert with feedback.
Our team will revert with feedback.
Regards,
The Mondo Team
Mondo's replyOfficial
05 May 2021, 11:27Hi Celokuhle,
Please note that your cancellation is still in progress. We have advised MTN to prioritize this.
Our team will revert with feedback.
Our team will revert with feedback.
Regards,
The Mondo Team
Mondo's reply05 May 2021, 11:27
Official
Hi Celokuhle,
Please note that your cancellation is still in progress. We have advised MTN to prioritize this.
Our team will revert with feedback.
Our team will revert with feedback.
Regards,
The Mondo Team
Mondo's replyOfficial
13 May 2021, 09:47Hi Celokuhle,
Please note that MTN has confirmed that the deactivation has been done.
We need to refund you for the usage that MTN will be billing you.
Please provide your proof of banking information or bank statement urgently in order to have this payment done.
Your cancellation query is now resolved and will be closed.
Should you have any further queries please call or email us.
Regards,
Mondo Team
Please note that MTN has confirmed that the deactivation has been done.
We need to refund you for the usage that MTN will be billing you.
Please provide your proof of banking information or bank statement urgently in order to have this payment done.
Your cancellation query is now resolved and will be closed.
Should you have any further queries please call or email us.
Regards,
Mondo Team
Mondo's reply13 May 2021, 09:47
Official
Hi Celokuhle,
Please note that MTN has confirmed that the deactivation has been done.
We need to refund you for the usage that MTN will be billing you.
Please provide your proof of banking information or bank statement urgently in order to have this payment done.
Your cancellation query is now resolved and will be closed.
Should you have any further queries please call or email us.
Regards,
Mondo Team
Please note that MTN has confirmed that the deactivation has been done.
We need to refund you for the usage that MTN will be billing you.
Please provide your proof of banking information or bank statement urgently in order to have this payment done.
Your cancellation query is now resolved and will be closed.
Should you have any further queries please call or email us.
Regards,
Mondo Team