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Pulane N

1 reviews | Active since Aug 2021

10 Aug 2021, 09:16

Worst service ever

I got a router line with them, they brought me the wrong device. I called minutes after my device was delivered and was told to take it to any mtn store. I did, also cancelled the line but I’m still getting charged for it. I called to query and no one answers, I’m just kept on hold forever. I hate this service. It’s so bad

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Replies (4)
Mondo
Mondo's reply10 Aug 2021, 09:28
Official
Hi Pulane,  
Thank you for taking the time to write to us regarding your query.

We sincerely apologize for the level of service you have received.
 
We will get one of our Customer Care Consultant to contact you.

Your Case Number is: RCO129870
 
Regards,
 
The Mondo Team
Mondo
Mondo's reply19 Aug 2021, 11:03
Official
Hi Pulane, 

Trust you are well.

Please note that your MTN cancellation is in progress.

Once cancellation is done, we will advise you accordingly.

We do apologize for the delay and inconvenience caused.

Regards,
The Mondo Team
Mondo
Mondo's reply26 Aug 2021, 13:13
Official
Hi Pulane,

Trust you are well.

Kindly note that your MTN cancellation is in progress.

Our team is working around the clock in order to complete your cancellation.

We do apologize for the delay.

Regards,
The Mondo Team
Mondo
Mondo's reply26 Aug 2021, 13:13
Official
Hi Pulane,

Trust you are well.

Kindly note that your MTN cancellation is in progress.

Our team is working around the clock in order to complete your cancellation.

We do apologize for the delay.

Regards,
The Mondo Team