Worst Service Ever!!!!!!!!!!

Dear Mondo/Telkom. I had written a review previously with regards to my router and cancellation issues. I’ve been dealing with the problem since the 14th of May. A couple of weeks able I was contacted by Kimona from customer care who said the matter will be sorted in a few days. Days passed but nothing has been sorted out. I’m writing this because I just received an invoice from telkom for my cancellation “fee” in which Kimona had said I wouldn’t be charged a cancellation fee since I reported my problem with the router within the 7 day grace period. I am highly disappointed in this service. I even rated Kimona 5 star because she said she had sorted everything out. Do not, I repeat, DO NOT try this service.