JJ
Juanita J

1 reviews | Active since Aug 2019

13 Aug 2019, 10:01

Worst Service Ever

Worst service ever!!!!! The debit order was taken off our account 2 weeks ago and still awaiting delivery of our order. Every time you ask them if they have received stock of the products they tell you no ask again later in this week. How can a company possible sell a product that they do not have stock of being in sales myself I know the complications that can arise due to no stoc****! This is completely unacceptable service from this company!!!

0
Replies (6)
Mondo
Mondo's reply13 Aug 2019, 10:04
Official
Good Day Juanita,

Thank you for raising your query with us. 

Please note that we are attending to your query with the utmost urgency. 

Kind Regards, 

Mondo Team

Best regards,

Mondo
Mondo's reply13 Aug 2019, 16:50
Official
Good Day Juanita,

As per our discussion with the account holder, please note that we have changed the deal.

Once the order number has been generated we will make urgent delivery arrangements with the account holder.
Kind Regards, 

Mondo Team 

Best regards,

Mondo
Mondo's reply14 Aug 2019, 13:57
Official
Good Day Juanita,

As per our discussion with the account holder, please note that we have made delivery arrangements and emailed the courier company this.

They will be in contact with the account holder to confirm the details and confirm the date this will be delivered.
Kind Regards, 

Mondo Team

Best regards,

Mondo
Mondo's reply16 Aug 2019, 11:35
Official
Good Day Juanita,

As per our discussion with the account holder, please note that the devices have been delivered and the contracts has been activated.

Your query is now resolved.

Should you have any further queries please feel free to email us or call us.
Kind Regards, 

Mondo Team

Best regards,

JJ
Juanita J's update16 Aug 2019, 11:39
Reviewer Update
Thank you very much for the quick response to this matter, it is highly appreciated. I will be adjusting my review on Hello Peter now.
Mondo
Mondo's reply21 Dec 2022, 12:00
Official


Best regards,