WORST SERVICE EVER !!!!!!!!!!!

I signed up for a contract on the 24th of April 2019 It was a mere inquiry but the rep persuaded me to take the deal. I was promised a 48 hour turn around time for my application to get approved and that the stock would be received the following Friday and sent to me. It is now 20 days later , I follow up with the call centre every single day and every agent gives me a different answer. Last week I was called and told my application is on hold because they required a certain document , I have called in numerous times before that and no one thought to mention this to me. One agent tells me I am conditionally approved while the next says everything is approved they are waiting for stock , I called MTN directly and they told me that the stock had arrived. This morning I called and the agent simply said the matter had been escalated , I asked her if I could receive feedback she said that if MTN does not even respond to them they probably wont respond to me ????? What type of service is this even before I received what I had asked for ? I would hate to think what the after sales experience is like. This is simply pathetic and very poor service !!! I am on the verge of cancelling if a manager does not respond , I have sent numerous emails as well and a simple response

Rewardsco Customer Care ********** Fri, May 10, 3:29 PM (3 days ago) to me, Rewardsco

Dear valued customer

Trust you are well.

Kindly note your application is in progress and feedback wil be provided once approved.

Regards,

Mondo Team - Phindile Zondo

E: **********