Worst service ever

<div> </div> <div>I was contacted by Mondo call center over a month ago and they convinced me to cancel my previous wifi contract and take one up with you. </div> <div> </div> <div>I have been waiting for over a month for my wifi unit. I am paying for a service I am unable to use and it has hugely inconvenienced my family.</div> <div> </div> <div>A delivery was scheduled over 2 weeks ago. DSV mounties claim they tried numerous times to contact me. I had 1 missed call which I returned only to find later that neither you or them had my correct details. Long story short they scheduled a delivery which never happened and then informed me that Mondo cancelled my order and they had to return it.</div> <div> </div> <div>When I followed up, Mondo put the blame on DSV. I was then promises it would be fast tracked.</div> <div> </div> <div>This never happened. I have been dealing with ******* who first told me my order was cancelled as I couldnt be reached (not true), then I was informed that there has been a delay all along due to systems that crashed. Every time i get a different story. I struggle to understand how any company could have such system issues for over a month.</div> <div> </div> <div>Regardless, I insisted on speaking to a supervisor. This was on Monday. First I was told he was on lunch. Then apparently he has been in meetings every minute of the day for the past 2 days and am yet to speak to him.</div> <div> </div> <div>***** advised me to phone DSV to see if they have my parcel........not sure why I have to do this considering I am the disgruntled customer.....however no one seems to care about any of this. I did contact DSV and the last order they find on the system for me is 2015??????</div> <div> </div> <div>I am still waiting for feedback.</div> <div> </div> <div>I have never experienced such poor service or a lack of interest as I have with Mondo.</div> <div><br /> <span style="color: #575757; font-size: 11.211pt; line-height: 140%;">.</span></div>