Worst service ever

<p>On 24/01/2017 @ 11:11 I received a call from an service agent at Mondo Mobile from this number ********** 493 to sell me a package deal, which included a Samsung Galaxy J1 R200 airtime @ R179p/m with a WIFI R200 top up 5GB @ R199p/m, the supervisor confirmed on the 24th that my application was completed and approved and that i would receive the package containing the phone & wifi modem within 3 days. On 30/01/17 i did a follow up with regards to the application i was informed that there is a delay as they are having problems with the courier company, so on 01/02/17 i phoned in again as i was out of town for the week to inform them that there will not be anyone available to take the delivery, then is was informed no it was declined nothing is being picked up under my ID number, then I phone in again on 03/02/17 after I send an email to find out what is going on, then I was informed it was approved and I would received it in this week, so today I phoned in again to reqeust an update, then I was informed after I gave my ID number 3 times that I am not L Kruger but someone else, I was adviced to contact Vodacom 082111 which I did and the consultant could not pick up any declined/pending applications in my name with my ID number as I am a pre-paid client at this stage. So I phoned Mondo Mobile ********** 666 again and reqeusted to be transferred to a supervisor/team leader as I want answers on what is actually going on, then the line was simply gut off, so I phoned again just to be informed that they can not pick up any communications with me at any stage since 24/01/2017, so now I am asking the qeustion once again : Who and What is going on and what are my info worth to a company with this type of sevice? Are they reqeusting baning info to sell to the highest bid as I did supply my info for the monthly instalment to be debited via debit order? Can someone at this company contact me and explain this to me please? Or will I be refered back again to Vodacom?</p>