PG
Pre G

1 reviews | Active since Sept 2020

10 Oct 2022, 10:18

Worst service at Rewards Co. Don't deal with them!!!!!!!!!!

Worst service ever. The lady made a big blunder with my contract and did the incorrect thing because she did not listen to me when I Spoke. I have been phoning and trying to reverse the contract for days now their service is absolutely poor. They are so unprofessional and ***********. They don't even tell you where they are calling from and don't state that they are third party. If I knew I would have never dealt with them. I am appalled by their behaviour and attitude and lack of interest in sorting out the problem they caused. I will never deal with them again and don't advise anyone to deal with them. They have no common sense and understanding and no sense of urgency. It's pathetic. They should actually close down because the service is beyond poor.

0
Replies (4)
Mondo
Mondo's reply10 Oct 2022, 10:31
Official
Good day Pre,
 
Thank you for taking the time to write to us about your MTN query.

We sincerely apologize for the level of service you have received.

We will get one of our Customer Care Consultant to contact you and assist with your query. 
 
Your Case Number is: RCO283750
 
Regards,
 
The Mondo Team
Mondo
Mondo's reply12 Oct 2022, 15:12
Official
Hi Pre,

Trust you are well.

Please note that the recent upgrade has been reversed.

Reference Number: ***

Your query has been resolved and will be closed.

We do apologize for the delayed response.

Should you require further assistance, please contact our Customer Service team. 

Have a great day further.
 
Regards,
 
The Mondo Team
PG
Pre G's update12 Oct 2022, 15:55
Reviewer Update
I spoke to a consultant named Andrea today from Rwwards Co. She was absolutely rude, obnoxious, *********** and unprofessional. She spoke to me very rudely and arrogantly and did not help me at all. I don't appreciate that kind off attitude and arrogance and I certainly don't appreciate being spoken to anyhow. You have *********** useless people that don't have the knowledge or compassion to deal with customers. I am appalled by the service I received and will never ever deal with Rewards Co again. I firstly was mislead into dealing with them because the lady didn't tell me where she was from and went on to sell me the wrong package even though I clearly mentioned what I wanted. They do not listen to you instead just try to sell you stuff like typical sales people do. Please teach your staff manners and how to deal with customers and especially to give customers what they want and not sell them the wrong stuff and things they didn't ask for. This had just been a headache for me to sort out and not to mention the amount of times I had to call in and be put on hold by Andrea. I don't want to hear about you People again.
Mondo
Mondo's reply19 Oct 2022, 15:46
Official
Hi Pre,

Trust you are well.

Thank you for raising the above with us.

An internal investigation has been logged and the above agent will be addressed.

We do apologize for the level of service that you received.

Regards,

The Mondo Team