RN
Refentse N
1 reviews | Active since Jul 2021
29 Jul 2021, 22:27
Worst service and consultant ever received!!!
The worst service I have ever experienced in my entire life with a company. Consultants will feed you lies and will not even take accountability for it. I've been waiting for my package to be changed to the initial stated one since April even now. Emails aren't even rep**** to, landlines forever please you on hold for hours yet come month end your account gets debited for **** you did not agree upon. I'd like to cancel my subscription with you immediately and rather deal with a professional company then this nonsense!
Helpful (0)
Replies (4)0
Replies (4)
Mondo's replyOfficial
30 Jul 2021, 08:17Hi Refentse,
Thank you for taking the time to write to us about your query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultants to contact you.
Your Case Number is: RCO129070
Regards,
The Mondo Team
Thank you for taking the time to write to us about your query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultants to contact you.
Your Case Number is: RCO129070
Regards,
The Mondo Team
Mondo's reply30 Jul 2021, 08:17
Official
Hi Refentse,
Thank you for taking the time to write to us about your query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultants to contact you.
Your Case Number is: RCO129070
Regards,
The Mondo Team
Thank you for taking the time to write to us about your query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultants to contact you.
Your Case Number is: RCO129070
Regards,
The Mondo Team
Mondo's replyOfficial
02 Aug 2021, 10:58 Hi Refentse,
Please note that our team has attempted contacting you with regards to the above query however we haven't been successful.
Kindly advise what is the best possible time to contact you.
Regards,
The Mondo Team
Please note that our team has attempted contacting you with regards to the above query however we haven't been successful.
Kindly advise what is the best possible time to contact you.
Regards,
The Mondo Team
Mondo's reply02 Aug 2021, 10:58
Official
Hi Refentse,
Please note that our team has attempted contacting you with regards to the above query however we haven't been successful.
Kindly advise what is the best possible time to contact you.
Regards,
The Mondo Team
Please note that our team has attempted contacting you with regards to the above query however we haven't been successful.
Kindly advise what is the best possible time to contact you.
Regards,
The Mondo Team
Mondo's replyOfficial
23 Aug 2021, 12:17Hi Refentse,
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you.
Kindly advise what is a convenient time to make contact.
Regards,
The Mondo Team
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you.
Kindly advise what is a convenient time to make contact.
Regards,
The Mondo Team
Mondo's reply23 Aug 2021, 12:17
Official
Hi Refentse,
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you.
Kindly advise what is a convenient time to make contact.
Regards,
The Mondo Team
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you.
Kindly advise what is a convenient time to make contact.
Regards,
The Mondo Team
Mondo's replyOfficial
24 Aug 2021, 14:59Hi Refentse,
Trust you are well.
We have attempted contacting you with no success.
Kindly note that your query will be closed.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
Trust you are well.
We have attempted contacting you with no success.
Kindly note that your query will be closed.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
Mondo's reply24 Aug 2021, 14:59
Official
Hi Refentse,
Trust you are well.
We have attempted contacting you with no success.
Kindly note that your query will be closed.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
Trust you are well.
We have attempted contacting you with no success.
Kindly note that your query will be closed.
Please call or email us if you have any further queries.
Regards,
The Mondo Team