WA
Waseefah A
1 reviews | Active since Mar 2021
18 Mar 2021, 12:09
Worst service
I was called by a mondo agent in November and he offered me a package of R199 for 40gigs p/m I then received 2 Sim cards and a R1245.00 was deducted from my bank account I've been going back and forth with them since December for them to cancel and now they expecting me to pay R1245. 00 to cancel both simcards which is ridiculous!!!!!!!!!!!!!
Helpful (0)
Replies (6)0
Replies (6)
Mondo's replyOfficial
19 Mar 2021, 17:01Hi Waseefah
Kindly note that we have attempted contacting you with regards to the above query however, we haven't been successful.
Please advise what is the best possible time to contact you.
Regards,
Mondo Team
Kindly note that we have attempted contacting you with regards to the above query however, we haven't been successful.
Please advise what is the best possible time to contact you.
Regards,
Mondo Team
Mondo's reply19 Mar 2021, 17:01
Official
Hi Waseefah
Kindly note that we have attempted contacting you with regards to the above query however, we haven't been successful.
Please advise what is the best possible time to contact you.
Regards,
Mondo Team
Kindly note that we have attempted contacting you with regards to the above query however, we haven't been successful.
Please advise what is the best possible time to contact you.
Regards,
Mondo Team
Mondo's replyOfficial
24 Mar 2021, 13:45Hi Waseefah
Kindly note that our team has attempted contacting you with regards to the above query however, we haven't been successful.
Please advise what is the best possible time to contact you.
Regards,
Mondo Team
Kindly note that our team has attempted contacting you with regards to the above query however, we haven't been successful.
Please advise what is the best possible time to contact you.
Regards,
Mondo Team
Mondo's reply24 Mar 2021, 13:45
Official
Hi Waseefah
Kindly note that our team has attempted contacting you with regards to the above query however, we haven't been successful.
Please advise what is the best possible time to contact you.
Regards,
Mondo Team
Kindly note that our team has attempted contacting you with regards to the above query however, we haven't been successful.
Please advise what is the best possible time to contact you.
Regards,
Mondo Team
Mondo's replyOfficial
24 Mar 2021, 14:46Hi Waseefah
As discussed with Kim, we have escalated your query to MTN to advise what the usage is.
Our team will arrange for the refund to be done.
We will keep you updated on the progress of this.
Regards,
Mondo Team
As discussed with Kim, we have escalated your query to MTN to advise what the usage is.
Our team will arrange for the refund to be done.
We will keep you updated on the progress of this.
Regards,
Mondo Team
Mondo's reply24 Mar 2021, 14:46
Official
Hi Waseefah
As discussed with Kim, we have escalated your query to MTN to advise what the usage is.
Our team will arrange for the refund to be done.
We will keep you updated on the progress of this.
Regards,
Mondo Team
As discussed with Kim, we have escalated your query to MTN to advise what the usage is.
Our team will arrange for the refund to be done.
We will keep you updated on the progress of this.
Regards,
Mondo Team
Mondo's replyOfficial
26 Mar 2021, 10:49Hi Waseefah,
Please note that you may email our team the proof of payment over this weekend and you should receive payment from us by 02-04-2021.
Thank you for your patience thus far. Regards, Mondo Team
Please note that you may email our team the proof of payment over this weekend and you should receive payment from us by 02-04-2021.
Thank you for your patience thus far. Regards, Mondo Team
Mondo's reply26 Mar 2021, 10:49
Official
Hi Waseefah,
Please note that you may email our team the proof of payment over this weekend and you should receive payment from us by 02-04-2021.
Thank you for your patience thus far. Regards, Mondo Team
Please note that you may email our team the proof of payment over this weekend and you should receive payment from us by 02-04-2021.
Thank you for your patience thus far. Regards, Mondo Team
Mondo's replyOfficial
31 Mar 2021, 16:16Hi Waseefah, Kindly note that we have attempted contacting you with no success. Please note that we have received your proof of payment and this has submitted to our finance team. You will receive the refund by 09-04-2021. MTN has advised that the cancellation has been submitted. Reference Number: ***
Our team will continue to keep you updated on the progress of this. Regards, Mondo Team
Our team will continue to keep you updated on the progress of this. Regards, Mondo Team
Mondo's reply31 Mar 2021, 16:16
Official
Hi Waseefah, Kindly note that we have attempted contacting you with no success. Please note that we have received your proof of payment and this has submitted to our finance team. You will receive the refund by 09-04-2021. MTN has advised that the cancellation has been submitted. Reference Number: ***
Our team will continue to keep you updated on the progress of this. Regards, Mondo Team
Our team will continue to keep you updated on the progress of this. Regards, Mondo Team
Mondo's replyOfficial
01 Apr 2021, 16:54Hi Waseefah, Kindly note that we have attempted contacting you with no success. Please note MTN has confirmed that your line is cancelled. You will receive the R910.00 in your bank account by 09-04-2021. Your query is resolved. Should you have any further queries, please feel free to call or email our team. Regards, Mondo Team
Mondo's reply01 Apr 2021, 16:54
Official
Hi Waseefah, Kindly note that we have attempted contacting you with no success. Please note MTN has confirmed that your line is cancelled. You will receive the R910.00 in your bank account by 09-04-2021. Your query is resolved. Should you have any further queries, please feel free to call or email our team. Regards, Mondo Team