CD
Charlize D

1 reviews | Active since Apr 2017

08 Apr 2017, 01:40

Worst service

<p>After getting a telkom sim contract from Mondo, the product was not at all what was described to me in the telephone call. I have tried for two months to get ahold of them as they simply just never answer their phone line and takes about 2 weeks to a month to answer your emails. A lady from customer care contacted me today about one of the issues I complained about. What about all the other stuff I listed in my complaint email? After our discussion I am so fed up, all I want to do is cancel my contract. But surprise surprise again I can not get ahold of you as you never answer your phone. I just want to cancel my contract and never again hear from this AWFUL company again in my life. Please just put the phone down the moment you get a call from Mondo. Do not even speak to them as they are relentless and will not leave you alone until you sign up, and then you never again hear feom them. </p>

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Replies (5)
Mondo
Mondo's reply10 Apr 2017, 15:14
Official

Good day Charlize,

Thank you for raising your query with Mondo Customer Care.

Kindly note that we are busy investigating your query and will revert with feedback ASAP.

Please do not hesitate to contact us, should you have any further queries.

Kind Regards
Mondo Customer Care

***

CD
Charlize D's update26 Jun 2017, 13:30
Reviewer Update

So somebody from mondo tried contacting me at absurd hours of the day, some of us can not talk during the day. I am busy with clients during business hours and can only talk in my lunch time. I told the person to contact me in my lunchtime, but to no avail. I again today tried to get through to them but you hold on forever on the line and then they do not answer, just cut of the line. Thanks for waisting my time in addition to making me furious on a weekly basis. You guys are the worst company I have ever had to deal with!

Mondo
Mondo's reply05 Jul 2017, 13:16
Official

Hello Charlize, Thank you for allowing us to investigate your query. As per your discussion with Kimona, your query has been resolved. We would like to apologize for any inconvenience caused. Please do not hesitate to contact us should you have any further queries. Kind Regards Mondo Customer Care ***

CD
Charlize D's update05 Jul 2017, 16:46
Reviewer Update

Thank you for sorting this out for me at no cost, I appreciate it. The lady I was in contact with was very helpfull and kind.

Mondo
Mondo's reply11 Jan 2023, 14:23
Official