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Ojay M

1 reviews | Active since Sept 2019

25 Aug 2022, 12:57

Worst service

Worst customer service. I did my contract cancellation in March and was canceled in July after constant calls to follow up and now to be credited is still taking longer and at that time i was told it'll take 2 weeks. Its almost month end of August and still haven't been credited...

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Replies (3)
Mondo
Mondo's reply25 Aug 2022, 13:01
Official
Good day Ojay,
 
Thank you for taking the time to write to us about your MTN query.

We sincerely apologize for the level of service you have received.

We will get one of our Customer Care Consultant to contact you and assist with your query. 
 
Your Case Number is: RCO218894
 
Regards,
 
The Mondo Team

Mondo
Mondo's reply25 Aug 2022, 14:25
Official
Hi Ojay,

Trust you are well.

Please note that an urgent credit request has been sent to MTN.

Once we receive feedback, we will advise you.

MTN Credit Reference: SR# ***

Regards,

The Mondo Team
Mondo
Mondo's reply17 Oct 2022, 13:36
Official
Good Day Ojay,

Trust you are well.

Please note that your MTN account has been credited.

Credit Reference Number: SR# *** & SR# ***

Adjustment Number - MD*** & MC***

You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.

Due to the above, your query will now be closed.

We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.

Have a great day further.

Regards,

The Mondo Team