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CN
Cwaita N

1 reviews | Active since May 2018

16 Sept 2019, 12:43

Worst Service

I have requested to cancel numerous times and I am being sent from pillar to post worst part is I haven't sent my details such as ID, payslip or bank statement so that was my first Red Flag I was also under the impression that this was MTN directly which I have later discovered that it is Mondo /Rewardsco if no one calls me I will take this further the NCR must be made aware of these ************ company

0
Replies (7)
Mondo
Mondo's reply16 Sept 2019, 13:18
Official
Good Day Cwaita, 

Thank you for raising your query with us.

Please note that we are attending to your query with the utmost urgency.

Kind Regards,

Mondo Team
CN
Cwaita N's update16 Sept 2019, 15:28
Reviewer Update
A special thanks to Kim from Mondo for her prompt response hopefully the matter will be resolved.
CN
Cwaita N's update17 Sept 2019, 15:40
Reviewer Update
I still haven't received communication regarding my matter as promised I have contacted MTN they have advised that my status still hasn't changed Mondo still have not followed up
Mondo
Mondo's reply23 Sept 2019, 08:40
Official
Good Day Cwaita, 

Kindly note that we have attempted contacting you to provide you with an update however we haven't been successful. 

Please note that we are awaiting feedback from the courier company to confirm that the package has been successfully handed over to the network service provider.

We will keep you updated on the progress of this.
Kind Regards,

Mondo Team
Mondo
Mondo's reply25 Sept 2019, 17:20
Official
Good Day Cwaita, 

Kindly note that DSV has confirmed that the parcel has been handed over.

Our team has requested for a cancellation of application for you.

We will continue to keep you updated on the progress of this.
Kind Regards,

Mondo Team
Mondo
Mondo's reply01 Oct 2019, 11:11
Official
Good Day Cwaita, 

Please note that we have followed up on the cancellation with the network service provider and we are awaiting feedback.

We will continue to keep you updated on the progress of this.

Kind Regards,

Mondo Team
Mondo
Mondo's reply02 Oct 2019, 16:53
Official
Good Day Cwaita, 

Please note that the network service provider has confirmed that your application has been successfully cancelled.

Should you have any further queries please call us.

Kind Regards,

Mondo Team