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Paula M
1 reviews | Active since Jun 2013
15 Nov 2021, 11:19
Worst online upgarde experience.
Worst online upgrade experience ever. Does not seem like they care about customer service or anything else for that matter. More than two weeks passed, no upgrade. Keep on requesting documents after they confirmed they have received it. SMS says an agent will contact you, no contact made, you need to do the follow up and contacting, even senior agents don't call back after request was made for them to call back. BAD BAD BAD experience!!!!!!
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Mondo's replyOfficial
15 Nov 2021, 11:26 Hi Paula,
Thank you for taking the time to write to us about your upgrade.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO151643.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your upgrade.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO151643.
Regards,
The Mondo Team
Mondo's reply15 Nov 2021, 11:26
Official
Hi Paula,
Thank you for taking the time to write to us about your upgrade.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO151643.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your upgrade.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO151643.
Regards,
The Mondo Team