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Selma M

1 reviews | Active since Feb 2015

15 Aug 2022, 23:23

Worst mobile experience by far

I am only disgusted with the service I have received from the mondo call centre. It's been weeks now and no one seem to care about my complaint or to process my refund. I have called countless times and send emails. ZAHEERA SHEIK promise me that my issue will be resolved but till today no reply.

0
Replies (4)
Mondo
Mondo's reply16 Aug 2022, 08:25
Official
Good day Selma,
 
Thank you for taking the time to write to us about your MTN query.

We sincerely apologize for the level of service you have received.

We will get one of our Customer Care Consultant to contact you and assist with your query. 
 
Your Case Number is: RCO247112
 
Regards,
 
The Mondo Team

Best regards,

Mondo
Mondo's reply20 Aug 2022, 11:11
Official
Hi Selma,

Trust you are well.

Please note that in order to pass a credit we require a bank statement or bank confirmation that reflects your name, account number, account type and name of the bank.

You may send the statement or letter to ***, once we receive this, a credit request will be sent to our finance department.

Regards,

The Mondo Team

Best regards,

SM
Selma M's update01 Sept 2022, 02:55
Reviewer Update
I have never felt so disrespected and disregarded. It's been months and still no credit and after countless attempts still no call back. I will make sure that I tell everyone I know never to do business with this company
Mondo
Mondo's reply17 Nov 2022, 13:53
Official
Hi Selma,

Trust you are well.

Please note that credit was made to your bank account.

Your query will now be closed.

Should you require further assistance, you may contact our Customer Care Team.

Have a lovely day further.

Regards,

The Mondo Team

Best regards,