KT
Karolina T
1 reviews | Active since Sept 2021
01 Sept 2021, 20:53
Worst experience with mondo
I was sold an Sim contract for 20gig and minutes I only got 10 gig, no minutes plus the sales lady said it's first month free only find out that they deducted.. Their customer service is a nightmare, they don't answer their calls and their Email, I'm honestly not happy with their services and I want to cancel this thing so gonna take this to ombudsman period
Helpful (0)
Replies (2)0
Replies (2)
Mondo's replyOfficial
01 Sept 2021, 21:36 Hi Karolina ,
Thank you for taking the time to write to us.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO134151 .
Regards,
The Mondo Team
Thank you for taking the time to write to us.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO134151 .
Regards,
The Mondo Team
Mondo's reply01 Sept 2021, 21:36
Official
Hi Karolina ,
Thank you for taking the time to write to us.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO134151 .
Regards,
The Mondo Team
Thank you for taking the time to write to us.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO134151 .
Regards,
The Mondo Team
Mondo's replyOfficial
03 Sept 2021, 12:36Hi Karolina,
Trust you are well.
Please note that your MTN cancellation has been done.
You query has been resolved and will be closed.
For further enquiries, you may contact our customer care team.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN cancellation has been done.
You query has been resolved and will be closed.
For further enquiries, you may contact our customer care team.
Regards,
The Mondo Team
Mondo's reply03 Sept 2021, 12:36
Official
Hi Karolina,
Trust you are well.
Please note that your MTN cancellation has been done.
You query has been resolved and will be closed.
For further enquiries, you may contact our customer care team.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN cancellation has been done.
You query has been resolved and will be closed.
For further enquiries, you may contact our customer care team.
Regards,
The Mondo Team