MM
Martin M
1 reviews | Active since Jan 2023
26 Jan 2023, 13:26
Worst Experience to Mankind
Absolutely terrible. The worst Experience to mankind. Sales people offers you a **** contracts just to sit with endless problems at the end of the day. Mtn has suspended all other numbers just because of this problem. Now im sitting with no cell phone numbers thats working, and mondo is just doing nothing. Its been 4 months trying to cancel a contract deal that I gave back 3 days after receiving. They debited my account and now after 4 months they take a cancelation fee of R13 529. Mail after mail, call after call no response, no feedback. still struggling to get anything out of them.
Helpful (0)
Replies (2)0
Replies (2)
Mondo's replyOfficial
26 Jan 2023, 13:44 Hi Martin,
Thank you for taking the time to write to us about your MTN cancellation query.
Please note that the MTN contract that was activated by Mondo has been deactivated and cancelled.
A request has been sent to MTN to credit your account and uplift the suspension on your numbers (unblock).
Once we receive an update, we will advise you.
We do apologize for the level of service that you received and for the inconvenience caused.
Case No: RCO338028
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN cancellation query.
Please note that the MTN contract that was activated by Mondo has been deactivated and cancelled.
A request has been sent to MTN to credit your account and uplift the suspension on your numbers (unblock).
Once we receive an update, we will advise you.
We do apologize for the level of service that you received and for the inconvenience caused.
Case No: RCO338028
Regards,
The Mondo Team
Mondo's reply26 Jan 2023, 13:44
Official
Hi Martin,
Thank you for taking the time to write to us about your MTN cancellation query.
Please note that the MTN contract that was activated by Mondo has been deactivated and cancelled.
A request has been sent to MTN to credit your account and uplift the suspension on your numbers (unblock).
Once we receive an update, we will advise you.
We do apologize for the level of service that you received and for the inconvenience caused.
Case No: RCO338028
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN cancellation query.
Please note that the MTN contract that was activated by Mondo has been deactivated and cancelled.
A request has been sent to MTN to credit your account and uplift the suspension on your numbers (unblock).
Once we receive an update, we will advise you.
We do apologize for the level of service that you received and for the inconvenience caused.
Case No: RCO338028
Regards,
The Mondo Team
Mondo's replyOfficial
06 Feb 2023, 15:06Good Day Martin,
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
As per the MTN system, credit was passed to your MTN account.
Cancellation Reference Number: SR# ***
Credit Reference Number: SR# ***
Adjustment Number: MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
As per the MTN system, credit was passed to your MTN account.
Cancellation Reference Number: SR# ***
Credit Reference Number: SR# ***
Adjustment Number: MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Mondo's reply06 Feb 2023, 15:06
Official
Good Day Martin,
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
As per the MTN system, credit was passed to your MTN account.
Cancellation Reference Number: SR# ***
Credit Reference Number: SR# ***
Adjustment Number: MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
As per the MTN system, credit was passed to your MTN account.
Cancellation Reference Number: SR# ***
Credit Reference Number: SR# ***
Adjustment Number: MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team