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Craig C
1 reviews | Active since Apr 2021
13 Apr 2021, 21:03
Worst Experience ever... *****
Extremely pathetic service from Mondo... They extremely dishonest... they added a new contract on my name when I requested a upgrade on my MTN contract. Only on receiving the phone was I notified that a new sim was added to my name. The phone was returned within 4 days to MTN and I requested the cancellation from Mondo. I was then billed R5000 over my normal contract.... currently trying to resolve the matter with MTN ***** department...This happened in December 2020 These people from Mondo that do things dishonestly should be jailed.....
Helpful (0)
Replies (4)0
Replies (4)
Mondo's replyOfficial
13 Apr 2021, 21:18Hi Craig, We sincerely apologize for your experience; this is not aligned to what our brand stands for nor how we conduct our business.
We will get one of our Customer Care Consultant to contact you during business hours for assistance.
Reference Number: RCO116343 Many thanks, The Mondo Team
We will get one of our Customer Care Consultant to contact you during business hours for assistance.
Reference Number: RCO116343 Many thanks, The Mondo Team
Best regards,
Mondo's reply13 Apr 2021, 21:18
Official
Hi Craig, We sincerely apologize for your experience; this is not aligned to what our brand stands for nor how we conduct our business.
We will get one of our Customer Care Consultant to contact you during business hours for assistance.
Reference Number: RCO116343 Many thanks, The Mondo Team
We will get one of our Customer Care Consultant to contact you during business hours for assistance.
Reference Number: RCO116343 Many thanks, The Mondo Team
Best regards,
Mondo's replyOfficial
14 Apr 2021, 16:19Hi Craig, As discussed with our consultant, please forward us the requested documents in order to escalate your billing query to MTN.
Our team will keep you updated on the progress of this. Many thanks, The Mondo Team
Our team will keep you updated on the progress of this. Many thanks, The Mondo Team
Best regards,
Mondo's reply14 Apr 2021, 16:19
Official
Hi Craig, As discussed with our consultant, please forward us the requested documents in order to escalate your billing query to MTN.
Our team will keep you updated on the progress of this. Many thanks, The Mondo Team
Our team will keep you updated on the progress of this. Many thanks, The Mondo Team
Best regards,
Mondo's replyOfficial
19 Apr 2021, 13:36Hi Craig, As discussed with our consultant, please note that we haven't received the documents in order to escalate your billing query to MTN.
We look forward to hearing from you soon. Kind Regards, The Mondo Team
We look forward to hearing from you soon. Kind Regards, The Mondo Team
Best regards,
Mondo's reply19 Apr 2021, 13:36
Official
Hi Craig, As discussed with our consultant, please note that we haven't received the documents in order to escalate your billing query to MTN.
We look forward to hearing from you soon. Kind Regards, The Mondo Team
We look forward to hearing from you soon. Kind Regards, The Mondo Team
Best regards,
Mondo's replyOfficial
23 Apr 2021, 14:59Hi Craig,
Please note that we have not heard from you as yet with regards to the billing query you have raised.
Kindly note that this query will be closed.
You are welcome to forward the requested documents when you have it and we will escalate to MTN.
Regards,
The Mondo Team
Please note that we have not heard from you as yet with regards to the billing query you have raised.
Kindly note that this query will be closed.
You are welcome to forward the requested documents when you have it and we will escalate to MTN.
Regards,
The Mondo Team
Best regards,
Mondo's reply23 Apr 2021, 14:59
Official
Hi Craig,
Please note that we have not heard from you as yet with regards to the billing query you have raised.
Kindly note that this query will be closed.
You are welcome to forward the requested documents when you have it and we will escalate to MTN.
Regards,
The Mondo Team
Please note that we have not heard from you as yet with regards to the billing query you have raised.
Kindly note that this query will be closed.
You are welcome to forward the requested documents when you have it and we will escalate to MTN.
Regards,
The Mondo Team
Best regards,