ML
Mosima L
1 reviews | Active since Dec 2017
10 Jan 2024, 17:09
Worst experience ever
Worst experience ever. Sales sells us lies and client care is just as useless. Since my MTN contract in Dec I’ve had no joy from either company. Worse today when I called in to complain an advisor named Sinenhlanhla cut my call
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Replies (2)0
Replies (2)
Mondo's replyOfficial
11 Jan 2024, 11:13Hi Mosima,
Thank you for taking the time to write to us about your MTN query.
We are terribly sorry for the frustration and inconvenience this has caused. This is not how we treat our customers.
As per the system an investigation was logged and feedback has been provided to you by our consultant.
A credit request has been submitted to our finance department.
Kind Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We are terribly sorry for the frustration and inconvenience this has caused. This is not how we treat our customers.
As per the system an investigation was logged and feedback has been provided to you by our consultant.
A credit request has been submitted to our finance department.
Kind Regards,
The Mondo Team
Mondo's reply11 Jan 2024, 11:13
Official
Hi Mosima,
Thank you for taking the time to write to us about your MTN query.
We are terribly sorry for the frustration and inconvenience this has caused. This is not how we treat our customers.
As per the system an investigation was logged and feedback has been provided to you by our consultant.
A credit request has been submitted to our finance department.
Kind Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We are terribly sorry for the frustration and inconvenience this has caused. This is not how we treat our customers.
As per the system an investigation was logged and feedback has been provided to you by our consultant.
A credit request has been submitted to our finance department.
Kind Regards,
The Mondo Team
ML
Mosima L's updateReviewer Update
11 Jan 2024, 12:33Good day
Feedback was given but 2 hours later I got notification that I owe MTN over R400 and when I called to follow up your consultant Sinenhlanhla cut my call.
No joy!
Feedback was given but 2 hours later I got notification that I owe MTN over R400 and when I called to follow up your consultant Sinenhlanhla cut my call.
No joy!
ML
Mosima L's update11 Jan 2024, 12:33
Reviewer Update
Good day
Feedback was given but 2 hours later I got notification that I owe MTN over R400 and when I called to follow up your consultant Sinenhlanhla cut my call.
No joy!
Feedback was given but 2 hours later I got notification that I owe MTN over R400 and when I called to follow up your consultant Sinenhlanhla cut my call.
No joy!