1 reviews | Active since Feb 2020
WORST experience ever.
Never thought I would resort to HelloPeter to complain about the WORST experience ever. Quick to sell and debit your account, no response or assistance since early May/end of April. I am paying for a unit and data I don't have. The unit was returned to, and all the cancellation forms were completed at MTN Cresta as per Kareshen's instruction within the 10-day period REF IRMS793146. All voice recordings should be available to confirm that the unit sold was clearly not what I asked for. Many phone calls and emails later (even that stupid MoeBot to log a query online ) REF number: RC*** still nothing. I have asked MTN Customer Care for assistance, but they keep referring me back to Mondo. Unbelievably frustrating, and one of my WORST experiences ever.
Thank you for taking the time to write to us about your MTN cancellation query.
Please note that your cancellation is currently in-progress and once we receive an update, we will advise you.
We do apologize for the delay and level of service that you have received.
Case No: RC***
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN cancellation query.
Please note that your cancellation is currently in-progress and once we receive an update, we will advise you.
We do apologize for the delay and level of service that you have received.
Case No: RC***
Regards,
The Mondo Team
Please note that a follow-up on cancellation has been sent to the MTN team.
Regards,
The Mondo Team
Please note that a follow-up on cancellation has been sent to the MTN team.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
MTN Cancellation Reference: SR# ***
Your query has been resolved and will be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Should you require further assistance, please contact our Customer Service team.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
MTN Cancellation Reference: SR# ***
Your query has been resolved and will be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Should you require further assistance, please contact our Customer Service team.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN account has been credited.
Credit Reference Number: SR# ***
Adjustment Number - MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Have a great day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN account has been credited.
Credit Reference Number: SR# ***
Adjustment Number - MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Have a great day further.
Regards,
The Mondo Team