WORST EXPERIENCE EVER

Item: Mondo
Rating: 1
Author: Janine S

I was told my application for phone was approved, Dsv even contacted me to make an appointment for delivery, after Dsv didn't arrive on the date and time arranged, I emailed Mondo Customer Care, they rep**** that my phone will be delivered before 17:00 that same day, which never happened, thereafter I've tried daily to find out what is going on, now after 8 working days and several enquiries I receive an email claiming my phone has been returned from Dsv as my application was declined, this after there is a debit order approved on my bank and my time that was wasted, I've even sold my old phone as I was told my application has been approved, more than once! This to me is totally unacceptable! I am so disgusted and shocked by the service that I have received! I don't get proper feedback and/or answers on how or why this happened! I will not recommend this company! This was the worst service I have ever experienced from any company!

Helpful (0)

Replies (6)

Mondo's replyOfficial

01 Dec 2022, 12:05

Good day Janine,

Thank you for taking the time to write to us about your MTN query.

We sincerely apologize for the level of service you have received.

Our team is currently investigating your query. Once we have an update, we will advise you.

Your Case Number is: RCO311202

Regards,

The Mondo Team

Mondo's reply01 Dec 2022, 12:05

Official

Janine S's updateReviewer Update

01 Dec 2022, 14:20

I await your urgent response hereto, as this has caused me damages and wasted to much of my time!

Janine S's update01 Dec 2022, 14:20

Reviewer Update

I await your urgent response hereto, as this has caused me damages and wasted to much of my time!

Mondo's replyOfficial

08 Dec 2022, 09:59

Hi Janine,

Trust you are well.

Please note that the order was returned to the MTN warehouse by DSV.

Kindly advise if we may escalate your details to the sales team to reprocess a deal for you.

We do apologize for the inconvenience caused.

Regards,

The Mondo Team

Mondo's reply08 Dec 2022, 09:59

Official

Janine S's updateReviewer Update

08 Dec 2022, 10:26

Why was the package returned by DSV as we had an appointment and they never showed up, twice!? Why can't you just phone me and send it again? This is ridiculous, I don't understand the reason why this should all be done again. Why type here and not phone me and sort this out? This type of service is absurd! Should I now reapply and wait another 3 or 4 weeks? This is no explenation, it doesn't even make sense!

Janine S's update08 Dec 2022, 10:26

Reviewer Update

Janine S's updateReviewer Update

08 Dec 2022, 10:28

Obviously I want my phone, so contact and resend it, but right now you're just wasting more of my time!

Janine S's update08 Dec 2022, 10:28

Reviewer Update

Obviously I want my phone, so contact and resend it, but right now you're just wasting more of my time!

Mondo's replyOfficial

08 Dec 2022, 10:49

Due to limited access to the DSV system. we are unable to view the reason why your order was returned to the warehouse.

We have sent a request to the sales team to reprocess the deal.

Mondo's reply08 Dec 2022, 10:49

Official

Due to limited access to the DSV system. we are unable to view the reason why your order was returned to the warehouse.

We have sent a request to the sales team to reprocess the deal.