NS
NADIA S
1 reviews | Active since Mar 2023
10 Mar 2023, 13:30
Worst Experiance Ever, MTN - Mondo - DSV Couriers
Terrible after sales service.
Cancellations followed after I had MNT, Mondo and DSV (Couriers) on call. Mondo sold the contract to me, but tell me to phone MTN. DSV telling me to phone MTN. No one able to assist because there biometrics machine keeps on shutting down and then also getting attitude from driver of DSV as well.
Helpful (0)
Replies (4)0
Replies (4)
Mondo's replyOfficial
10 Mar 2023, 13:42Good day Nadia,
Thank you for taking the time to write to us about your MTN delivery query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO362807
Regards,
The Mondo Team
Mondo's reply10 Mar 2023, 13:42
Official
Good day Nadia,
Thank you for taking the time to write to us about your MTN delivery query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO362807
Regards,
The Mondo Team
NS
NADIA S's updateReviewer Update
11 Mar 2023, 08:50Sad that I phoned Mondo 3 times that day and no one was willing to assist, now that it is public you want to escalate it.
NS
NADIA S's update11 Mar 2023, 08:50
Reviewer Update
Sad that I phoned Mondo 3 times that day and no one was willing to assist, now that it is public you want to escalate it.
Mondo's replyOfficial
11 Mar 2023, 15:30Hi Nadia,
Trust you are well.
We do apologize for the above and this will be raised with the relevant department.
As per DSV, the delivery appointment has been arranged for 13/03/2023.
Regards,
The Mondo Team
Trust you are well.
We do apologize for the above and this will be raised with the relevant department.
As per DSV, the delivery appointment has been arranged for 13/03/2023.
Regards,
The Mondo Team
Mondo's reply11 Mar 2023, 15:30
Official
Hi Nadia,
Trust you are well.
We do apologize for the above and this will be raised with the relevant department.
As per DSV, the delivery appointment has been arranged for 13/03/2023.
Regards,
The Mondo Team
Trust you are well.
We do apologize for the above and this will be raised with the relevant department.
As per DSV, the delivery appointment has been arranged for 13/03/2023.
Regards,
The Mondo Team
Mondo's replyOfficial
22 Mar 2023, 11:49Hi Nadia,
Trust you are well.
We have found that you have received your MTN delivery.
Order No: ***
Due to the above, your query will now be closed.
Thank you for allowing us to look into your query.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day.
Regards,
The Mondo Team
Trust you are well.
We have found that you have received your MTN delivery.
Order No: ***
Due to the above, your query will now be closed.
Thank you for allowing us to look into your query.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day.
Regards,
The Mondo Team
Mondo's reply22 Mar 2023, 11:49
Official
Hi Nadia,
Trust you are well.
We have found that you have received your MTN delivery.
Order No: ***
Due to the above, your query will now be closed.
Thank you for allowing us to look into your query.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day.
Regards,
The Mondo Team
Trust you are well.
We have found that you have received your MTN delivery.
Order No: ***
Due to the above, your query will now be closed.
Thank you for allowing us to look into your query.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day.
Regards,
The Mondo Team