TR
Tshepo R

1 reviews | Active since Oct 2016

26 Oct 2016, 14:11

Worst decision ever

<p>I was called some weeks ago and sold a contract which the agent I spoke to said was an initiative bwteen Mondo and MTN, he confirmed that this would therefore mean I'd keep my MTN number.</p> <p>The agent also confirmed hed send me by mail all that was discussed between myself and him...this never happened.</p> <p> </p> <p>I then received 2 sms', one welcoming me to Mondo and another advising whne the phone would be delivered.</p> <p>The agent had said that an admin fee of R99 would be debitted only once the phone was delivered, the money was debitted days before delivery.</p> <p> </p> <p>As it was never confrimed as to when debits would go off and the mail I was promised never came I tried calling Mondo's number ( ********** ) on mumerous occassions but was each time put on hold.</p> <p> </p> <p>I'm very disappointed in that this turned out to be a sham and would like to know how to go about cancelling th eentire thing. I received the phone but have not used it as I seriously want out of this.</p> <p> </p> <p>I would like to be contacted ASAP regarding this matter as if not I will be considering taking legal action.</p> <p> </p> <p>Regards,</p> <p>Very angry customer</p>

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Replies (2)
Mondo
Mondo's reply26 Oct 2016, 14:43
Official

Good day Tshepo,

Thank you for raising your query with Mondo Customer Care.

Kindly note that we are busy investigating your query and will revert with feedback ASAP.

Please do not hesitate to contact us, should you have any further queries.

Kind Regards
Mondo Customer Care

***

Best regards,

Mondo
Mondo's reply12 Jan 2017, 12:43
Official

Hello Tshepo , Thank you for allowing us to investigate and resolve your query. As per your discussion with Kimona, your query has been resolved. We would like to apologize for any inconvenience caused. Please do not hesitate to contact us should you have any further queries. Kind Regards Mondo Customer Care ***

Best regards,