WORST CUSTOMER SERVICE TO DATE !!!!

NEVER AGAIN !!! Firstly, the agent identified themselves as MTN not Mondo. Secondly I was given the wrong bundle. Upon questioning it, i was told I had to cancel the contract, take the phone to an MTN store and only once they receive confirmation the phone is at the warehouse will the contract be cancelled. Then only they will process a new application. I was given a store name to take it to, but upon arrival was told they don't accept returns. I have wasted time on the phone to Mondo and petrol and there is no help at all. They made the mistake but I am paying for it and being inconvenienced. They can collect the phone from me but that can take between 2-3 weeks. Absolutely shocking and disgusted !!!!