IM
Irene M
1 reviews | Active since Feb 2018
30 Nov 2022, 16:25
Worst customer service
Mondo should actually be rated 0 and not even a 1 star. They delivered the router and simcard that are not connecting. I asked for cancellation and still have not been assisted. They logged the request from DSV to come and pick up the package even now I am still waiting. What a terrible experience, I have been doing up and down at MTN store to get this issue sorted and no success. I logged query online for couple of times and no consult called me.
Helpful (0)
Replies (3)0
Replies (3)
Mondo's replyOfficial
30 Nov 2022, 16:37Good day Irene,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO310736
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO310736
Regards,
The Mondo Team
Mondo's reply30 Nov 2022, 16:37
Official
Good day Irene,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO310736
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO310736
Regards,
The Mondo Team
Mondo's replyOfficial
05 Jan 2023, 12:43Hi Irene,
Please note that your MTN contract has been cancelled.
A request has been sent to MTN to remove you from collections and to assist with a credit.
Once we receive an update, we will advise you.
We do apologize for the delay.
Case No: RCO310736
Regards,
The Mondo Team
Please note that your MTN contract has been cancelled.
A request has been sent to MTN to remove you from collections and to assist with a credit.
Once we receive an update, we will advise you.
We do apologize for the delay.
Case No: RCO310736
Regards,
The Mondo Team
Mondo's reply05 Jan 2023, 12:43
Official
Hi Irene,
Please note that your MTN contract has been cancelled.
A request has been sent to MTN to remove you from collections and to assist with a credit.
Once we receive an update, we will advise you.
We do apologize for the delay.
Case No: RCO310736
Regards,
The Mondo Team
Please note that your MTN contract has been cancelled.
A request has been sent to MTN to remove you from collections and to assist with a credit.
Once we receive an update, we will advise you.
We do apologize for the delay.
Case No: RCO310736
Regards,
The Mondo Team
Mondo's replyOfficial
14 Jan 2023, 11:07Good Day Irene,
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
As per the MTN system, credit was passed to your MTN account and you were removed from collections.
Cancellation Reference Number: SR# ***
Credit Reference Number: SR# *** & SR# ***
Adjustment Number: MC*** & MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
As per the MTN system, credit was passed to your MTN account and you were removed from collections.
Cancellation Reference Number: SR# ***
Credit Reference Number: SR# *** & SR# ***
Adjustment Number: MC*** & MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Mondo's reply14 Jan 2023, 11:07
Official
Good Day Irene,
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
As per the MTN system, credit was passed to your MTN account and you were removed from collections.
Cancellation Reference Number: SR# ***
Credit Reference Number: SR# *** & SR# ***
Adjustment Number: MC*** & MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
As per the MTN system, credit was passed to your MTN account and you were removed from collections.
Cancellation Reference Number: SR# ***
Credit Reference Number: SR# *** & SR# ***
Adjustment Number: MC*** & MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team