NM
Nozipho M
1 reviews | Active since May 2022
18 May 2022, 13:13
Worst customer service experience I've ever had!
It's so easy to open ********** accounts at Mondo and the sad part is, Mondo doesn't do all they can for the victims
Helpful (0)
Replies (3)0
Replies (3)
Mondo's replyOfficial
18 May 2022, 13:36Hi Nozipho,
Thank you for taking the time to write to us about your MTN query.
We do apologize for the inconvenience caused.
Please provide us with the below documentation in order to escalate your query to the MTN ***** Team.
1. Affidavit - stating you did not apply for this contract. 2. Proof of residence3. Photo Copy of Certified ID 4. 3 sample signatures of yours on a blank page.
You may send your documentation to ***.
Case Number: RCO224066
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We do apologize for the inconvenience caused.
Please provide us with the below documentation in order to escalate your query to the MTN ***** Team.
1. Affidavit - stating you did not apply for this contract. 2. Proof of residence3. Photo Copy of Certified ID 4. 3 sample signatures of yours on a blank page.
You may send your documentation to ***.
Case Number: RCO224066
Regards,
The Mondo Team
Mondo's reply18 May 2022, 13:36
Official
Hi Nozipho,
Thank you for taking the time to write to us about your MTN query.
We do apologize for the inconvenience caused.
Please provide us with the below documentation in order to escalate your query to the MTN ***** Team.
1. Affidavit - stating you did not apply for this contract. 2. Proof of residence3. Photo Copy of Certified ID 4. 3 sample signatures of yours on a blank page.
You may send your documentation to ***.
Case Number: RCO224066
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We do apologize for the inconvenience caused.
Please provide us with the below documentation in order to escalate your query to the MTN ***** Team.
1. Affidavit - stating you did not apply for this contract. 2. Proof of residence3. Photo Copy of Certified ID 4. 3 sample signatures of yours on a blank page.
You may send your documentation to ***.
Case Number: RCO224066
Regards,
The Mondo Team
NM
Nozipho M's updateReviewer Update
24 May 2022, 11:25I sent all these docs and Mondo is yet to give me feedback. The call center doesn't know how far the investigation is and I'm left on the learch. Such poor service provided to victims of *****. No care for individuals at all
NM
Nozipho M's update24 May 2022, 11:25
Reviewer Update
I sent all these docs and Mondo is yet to give me feedback. The call center doesn't know how far the investigation is and I'm left on the learch. Such poor service provided to victims of *****. No care for individuals at all
Mondo's replyOfficial
24 May 2022, 12:35Hi Nozipho, Trust you are well. Please note that your ***** Case was submitted to the MTN ***** Team. Once we receive feedback we will advise you accordingly. We do apologize for the delay and inconvenience caused. Reference number:
*** Regards, The Mondo Team
*** Regards, The Mondo Team
Mondo's reply24 May 2022, 12:35
Official
Hi Nozipho, Trust you are well. Please note that your ***** Case was submitted to the MTN ***** Team. Once we receive feedback we will advise you accordingly. We do apologize for the delay and inconvenience caused. Reference number:
*** Regards, The Mondo Team
*** Regards, The Mondo Team