Worst Customer service Ever

I have signed a Samsung A53 MondoMTN contract on Monday 22nd August 2022 I was assured that I would receive the phone by Wednesday 24th Aug 2022. Instead, I received another call on Wednesday informing me I would have the phone another 3 days after Wednesday 24th Aug. I was already upset because I made arrangements with my company that I would be absent the Wed of 24th Aug. I received all type of excuses as why I don't have the phone. I even suggest to them that I will collect the phone myself Iin Johannesburg. Than later ,another call that the phone is in Witbank which is 70km from Kinross where I live. Please note that I Com to know about the phone being in Witbank on Monday 29th August. I received a call on Tuesday 30th August 2022 that the phone was in Witbank. Now yesterday I was given notice that I was gonna have the phone today between 09h00 and 11h00. It's now 09h00, So I take it the phone might be somewhere in Middleburg Mpumalanga. I've lost a of money because of MondoMTNDSV. Their workers are *********** and don't know any thing about customer care. I also came to one point where I thought that they are ********. I wrote an email to them of which they respond via media that a form about my complaints need to be filled . They refuse to let me express my self in my mother tongue Afrikaans, why? Will I get this phone today? Shame on your customer service protocol