DT
DALEEN T
1 reviews | Active since Nov 2022
22 Nov 2022, 15:52
Worst Customer Service - Do Not Trust Mondo
My ********** experience started on 20 October 2022. Today is 22 November 2022. Its more than a month now, that I'm trying (daily) desperately to cancel an upgrade (on terms I never agreed to - I wanted data, Mondo added home devices [routers]). This affected 3 x upgrades. By 11 November 2022, they managed to cancel 2 of the 3 upgrades. Strange how the last contract could not be cancelled - it almost feels deliberate. Every time the endless amount of individuals I dealt with, had empty promises: from cancellation to take place within 3 - 5 days, 24 - 48 hours and even 'by end of business today'. Needless to say: it was never done. Now the new excuse is: 'a system error'. In the meantime I'm stuck with a number that doesn't work with data, a contract that is super expensive (month to month basis) and no solution in sight. I'm at breaking point. MTN in-store consultants cannot help as the system is 'locked' (an open order) on Mondo's side. If there was a zero-rating, that is what I would have given you, Mondo. This is inexcusable. To think you act under the banner of MTN. MTN should cut their ties with you.
Helpful (0)
Replies (5)0
Replies (5)
Mondo's replyOfficial
22 Nov 2022, 15:55Good day Daleen,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. Once we have an update, we will advise you.
Your Case Number is: RCO291099
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. Once we have an update, we will advise you.
Your Case Number is: RCO291099
Regards,
The Mondo Team
Mondo's reply22 Nov 2022, 15:55
Official
Good day Daleen,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. Once we have an update, we will advise you.
Your Case Number is: RCO291099
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. Once we have an update, we will advise you.
Your Case Number is: RCO291099
Regards,
The Mondo Team
DT
DALEEN T's updateReviewer Update
23 Nov 2022, 16:26Case No RCO 291 099 refers.
Thank you Mondo for finally providing me with a case number (after a month of begging and pleading - but the matter is not yet resolved. When I phoned this morning, I was informed that
This afternoon I got hold of you again & then it came to light that for you (Mondo) to actually do as I've desperately and daily requested for more than a month now: is in fact a mere 2 x step process ... Yip, just 2 x steps.
So it seems asif you've done step 1 this morning:
PLEASE !!!!!! MONDO - just put yourselves in my shoes - would you be happy with this service?
C-L-O-S-E T-H-E O-R-D-E-R !!!!!!!!!!
Thank you Mondo for finally providing me with a case number (after a month of begging and pleading - but the matter is not yet resolved. When I phoned this morning, I was informed that
- the case was now 'closed'
- and when I finally checked in with MTN, I was informed otherwise.
This afternoon I got hold of you again & then it came to light that for you (Mondo) to actually do as I've desperately and daily requested for more than a month now: is in fact a mere 2 x step process ... Yip, just 2 x steps.
So it seems asif you've done step 1 this morning:
- you've 'completed the order on the system'
- now I'm anxiously awaiting someone to press a button to 'close the order on the system'
PLEASE !!!!!! MONDO - just put yourselves in my shoes - would you be happy with this service?
C-L-O-S-E T-H-E O-R-D-E-R !!!!!!!!!!
DT
DALEEN T's update23 Nov 2022, 16:26
Reviewer Update
Case No RCO 291 099 refers.
Thank you Mondo for finally providing me with a case number (after a month of begging and pleading - but the matter is not yet resolved. When I phoned this morning, I was informed that
This afternoon I got hold of you again & then it came to light that for you (Mondo) to actually do as I've desperately and daily requested for more than a month now: is in fact a mere 2 x step process ... Yip, just 2 x steps.
So it seems asif you've done step 1 this morning:
PLEASE !!!!!! MONDO - just put yourselves in my shoes - would you be happy with this service?
C-L-O-S-E T-H-E O-R-D-E-R !!!!!!!!!!
Thank you Mondo for finally providing me with a case number (after a month of begging and pleading - but the matter is not yet resolved. When I phoned this morning, I was informed that
- the case was now 'closed'
- and when I finally checked in with MTN, I was informed otherwise.
This afternoon I got hold of you again & then it came to light that for you (Mondo) to actually do as I've desperately and daily requested for more than a month now: is in fact a mere 2 x step process ... Yip, just 2 x steps.
So it seems asif you've done step 1 this morning:
- you've 'completed the order on the system'
- now I'm anxiously awaiting someone to press a button to 'close the order on the system'
PLEASE !!!!!! MONDO - just put yourselves in my shoes - would you be happy with this service?
C-L-O-S-E T-H-E O-R-D-E-R !!!!!!!!!!
Mondo's replyOfficial
23 Nov 2022, 16:29Hi Daleen,
Your query has been escalated to the relevant department for assistance.
Regards,
The Mondo Team
Your query has been escalated to the relevant department for assistance.
Regards,
The Mondo Team
Mondo's reply23 Nov 2022, 16:29
Official
Hi Daleen,
Your query has been escalated to the relevant department for assistance.
Regards,
The Mondo Team
Your query has been escalated to the relevant department for assistance.
Regards,
The Mondo Team
DT
DALEEN T's updateReviewer Update
25 Nov 2022, 12:39I have no word to explain the incompetence I'm dealing with.
You actually had the nerve to 'close' the order number, but allowed the 'issue' to remain 'open'. When I finally received a call from your manager (Mr Naidoo), he informed me (by the way, the 1st time I'm hearing this) that my upgrade cannot be cancelled because of the incompetence of a person by the name of Nozipho, who added 'home devices' to my upgrade (WITHOUT PERMISSION). His solution is to 'migrate my number to pre-paid'. Well, needless to say: over the last 4 x days, nothing had been processed.
Today marks 40 x days since the initial call from Nozipho where she, without permission, upgraded my number by including home devices.
Today also marks 32 x days since my request for cancellation ... of which (based on info above) 28 x days were spend waiting on lies i.t.o. how to resolve the matter.
Mondo chases sales & do not care for one moment how their actions affect innocent victims ... yes I'm a victim of your actions and incompetence !
Would any of you ever be happy when a company treats you like this?
PRESS THE BUTTON TO MIGRATE MY NUMBER TO PRE-PAID !!!!!!!
I NEED THIS DONE IMMIDIATELY !!!!!
DO NOT TELL ME I HAVE TO WAIT ANOTHER 7 - 14 DAYS .... I'VE ALREADY WAITED 32 DAYS !!!!
GET IT SORTED !!!!!
You actually had the nerve to 'close' the order number, but allowed the 'issue' to remain 'open'. When I finally received a call from your manager (Mr Naidoo), he informed me (by the way, the 1st time I'm hearing this) that my upgrade cannot be cancelled because of the incompetence of a person by the name of Nozipho, who added 'home devices' to my upgrade (WITHOUT PERMISSION). His solution is to 'migrate my number to pre-paid'. Well, needless to say: over the last 4 x days, nothing had been processed.
Today marks 40 x days since the initial call from Nozipho where she, without permission, upgraded my number by including home devices.
Today also marks 32 x days since my request for cancellation ... of which (based on info above) 28 x days were spend waiting on lies i.t.o. how to resolve the matter.
Mondo chases sales & do not care for one moment how their actions affect innocent victims ... yes I'm a victim of your actions and incompetence !
Would any of you ever be happy when a company treats you like this?
PRESS THE BUTTON TO MIGRATE MY NUMBER TO PRE-PAID !!!!!!!
I NEED THIS DONE IMMIDIATELY !!!!!
DO NOT TELL ME I HAVE TO WAIT ANOTHER 7 - 14 DAYS .... I'VE ALREADY WAITED 32 DAYS !!!!
GET IT SORTED !!!!!
DT
DALEEN T's update25 Nov 2022, 12:39
Reviewer Update
I have no word to explain the incompetence I'm dealing with.
You actually had the nerve to 'close' the order number, but allowed the 'issue' to remain 'open'. When I finally received a call from your manager (Mr Naidoo), he informed me (by the way, the 1st time I'm hearing this) that my upgrade cannot be cancelled because of the incompetence of a person by the name of Nozipho, who added 'home devices' to my upgrade (WITHOUT PERMISSION). His solution is to 'migrate my number to pre-paid'. Well, needless to say: over the last 4 x days, nothing had been processed.
Today marks 40 x days since the initial call from Nozipho where she, without permission, upgraded my number by including home devices.
Today also marks 32 x days since my request for cancellation ... of which (based on info above) 28 x days were spend waiting on lies i.t.o. how to resolve the matter.
Mondo chases sales & do not care for one moment how their actions affect innocent victims ... yes I'm a victim of your actions and incompetence !
Would any of you ever be happy when a company treats you like this?
PRESS THE BUTTON TO MIGRATE MY NUMBER TO PRE-PAID !!!!!!!
I NEED THIS DONE IMMIDIATELY !!!!!
DO NOT TELL ME I HAVE TO WAIT ANOTHER 7 - 14 DAYS .... I'VE ALREADY WAITED 32 DAYS !!!!
GET IT SORTED !!!!!
You actually had the nerve to 'close' the order number, but allowed the 'issue' to remain 'open'. When I finally received a call from your manager (Mr Naidoo), he informed me (by the way, the 1st time I'm hearing this) that my upgrade cannot be cancelled because of the incompetence of a person by the name of Nozipho, who added 'home devices' to my upgrade (WITHOUT PERMISSION). His solution is to 'migrate my number to pre-paid'. Well, needless to say: over the last 4 x days, nothing had been processed.
Today marks 40 x days since the initial call from Nozipho where she, without permission, upgraded my number by including home devices.
Today also marks 32 x days since my request for cancellation ... of which (based on info above) 28 x days were spend waiting on lies i.t.o. how to resolve the matter.
Mondo chases sales & do not care for one moment how their actions affect innocent victims ... yes I'm a victim of your actions and incompetence !
Would any of you ever be happy when a company treats you like this?
PRESS THE BUTTON TO MIGRATE MY NUMBER TO PRE-PAID !!!!!!!
I NEED THIS DONE IMMIDIATELY !!!!!
DO NOT TELL ME I HAVE TO WAIT ANOTHER 7 - 14 DAYS .... I'VE ALREADY WAITED 32 DAYS !!!!
GET IT SORTED !!!!!
Mondo's replyOfficial
28 Nov 2022, 15:16Hi Daleen,
Trust you are well.
Our escalations and management team is working on your query.
Regards,
The Mondo Team
Trust you are well.
Our escalations and management team is working on your query.
Regards,
The Mondo Team
Mondo's reply28 Nov 2022, 15:16
Official
Hi Daleen,
Trust you are well.
Our escalations and management team is working on your query.
Regards,
The Mondo Team
Trust you are well.
Our escalations and management team is working on your query.
Regards,
The Mondo Team